Water Country Park Services Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

The Park Services Supervisor is directly responsible for the upkeep of all facilities including the restrooms, buildings, and midways. This position is responsible for hiring, scheduling, daily placement, inventory, documentation, and addressing day-to-day issues and concerns.

Supervisory Duties:

• Supervise the daily operations of the Park Services team and any other assigned departments
• Lead by example, attitude, and as a representation of Water Country’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with NH law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
• Audit restrooms, eating areas, and overall park cleanliness
• Perform whatever duties are necessary to ensure park cleanliness
• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations.
• Ensure that all team members have necessary supplies to successfully perform duties
• Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation.
• Courteously resolve guest questions and concerns, and assist with lost children
• Ensure employees have necessary supplies to perform duties
• All other duties and special projects assigned by leadership

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Education and Experience:

• High School education preferred; equivalent work experience will be considered
• 2+ years of previous Park Service, grounds, or housekeeping work experience desired
• 1+ year of previous supervisory experience

Requirements:

• Must be at least 18 years of age
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comply with all uniform policies
• Must possess strong attention to detail and desire to keep park clean and presentable
• Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals
• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Physical Requirements:

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer

• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools

Working Conditions:

• Frequent exposure to all outdoor and indoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals
• Subject to bloodborne pathogens; Proper PPE is required in these situations.
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country employee, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Water Country and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!