JOB SUMMARY
A key member within the Specialized UK Retail Team, the Team Leader is positioned to support store leadership by assisting to implement initiatives and activations whilst considering the welfare of the team and contributing to overachieve on commercial KPI’s.
KEY RESPONSIBILITIES - what you’ll be doing day-to-day
Key holding responsibility to open and close the store, especially in the absence of store leadership
Delivering conversions and supporting other members of the team with their performance
Cashing up and investigation of anomalies
Implementing sales and marketing activations
Rolling out new initiatives and gathering feedback
Stock and inventory management support
Organisation of team breaks
Assessment of any in store activations to understand levels of success and provide feedback
Identification of development opportunities within the team, working with store leadership to develop and implement actions
Completing any reasonable request made by the Store or Assistant Store Leader to the best of ability
Professional and friendly conduct at all times within the team and especially with riders
WHAT YOU NEED TO WIN
Excellent customer service focus
Some coaching and mediation skills
Capable of driving team performance
Trustworthiness and diligence to process
Empathy to the needs of the team and our riders
Clear and effective communicator
I.T. skills in order to operate in store systems
Implementing sales and marketing activations
Working for us
Rutland Cycling is a subsidiary of Specialized UK Retail and one of the UK's leading cycle retailers. We're much more than your average bike shop, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.
Our aim is to attract like minded people who have a similar passion for cycling and can contribute to improving the company's performance. That being said, we are also keen to encourage individuality by providing scope for you to demonstrate your unique skills, experiences and background. We will do this by facilitating rewarding careers and a supportive working environment where you will be encouraged to fulfil your full potential.