Student Ambassador (LCCC Students Only, Laramie Campus)

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

This position is only available for LCCC students enrolled in at least 6 credit hours each semester, or high school seniors that are dual-enrolled in a minimum of 3 credit hours. There are multiple openings under this position.

You will need a resume and cover letter to complete your application.

Job Summary:

Core responsibilities of this position include:

LCCC Student Ambassadors help in creating an exciting, informative, and memorable initial experience for all students. Student Ambassadors lead students through enrollment processes, and provide excellent customer service to students and the community at large via phone, email, and in-person service while working at the front desk of the Laramie Campus building. Student Ambassadors assist prospective and current students in LCCC enrollment processes, provide essential support to the Enrollment Services department of LCCC as well as the Student Services department of the Laramie Campus, help new students acclimate and transition, provide support at campus-wide events, and promote the image of Laramie County Community College and the LCCC experience to students, faculty, staff, and the community. This is a front-facing position requiring skill and comfort with interpersonal interactions with a wide variety of people. Student Ambassadors are the face of LCCC and are often the first person with whom a student or prospective student might interact.

Performance will be evaluated at the end of every semester, and eligible Ambassadors may be renewed with supervisor approval.  Though a maximum of 4 semesters as a Student Ambassador will be the norm, in some circumstances the maximum may be increased dependent upon the student’s continued enrollment and job performance.

Other tasks may be assigned based on contemporary institutional need.

Student Ambassadors must have availability to work from 10 a.m. to 3 p.m. at least three days per week (Monday through Friday). The majority of work hours will be during the day (8 a.m.-6 p.m.) Monday through Friday, with occasional evening and weekend opportunities on an as-needed basis.

Other tasks may be assigned based on contemporary institutional need.

Screening Date: Position open until filled, screening to begin immediately.

Start Date: As soon as practical after the interviewing process. Tentative start date: August 19th, 2024

Compensation: $15.03/hr.

Essential Functions:  – this position is Non-Exempt, i.e., is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

• Serve as an initial point-of-contact for students, prospective students, families, employees, and community members/visitors seeking general information or assistance in the areas of Enrollment Services and Student Services in general. This includes in-person assistance and telephone inquiries, using a multi-line telephone system
• Exercise professionalism and courtesy, and provide excellent customer service at all times in line with the department’s expectations, which includes: an active focus and awareness of work surroundings; providing proactive service by greeting and approaching visitors to offer assistance; active listening skills; and critical thinking and problem-solving in order to best direct students to the appropriate resources or assistance
• Be knowledgeable about college services, resources, programs, procedures, and academic offerings to provide information, and referrals for students, prospective students, families, employees, and community members/visitors
• Maintain high proficiency in utilizing, learning about, and being an early adopter in LCCC technology resources and systems (including the student portal and the functions/transactions within it)
• Maintain a welcoming and clean environment within the work area and around campus as appropriate, conducive to providing prospective students with a great first impression at LCCC and indicative of the quality of LCCC’s service and programs
• Positively portray the LCCC experience, including participation in campus outreach and marketing efforts for recruitment, and contributing and interacting positively and persuasively with new and prospective students and their families
• Provide organizational and administrative support to all areas within Student Services as needed, and occasionally other campus offices
• Serve as a positive role model for prospective and current students and the community
• Be reliable, flexible, and punctual
• Present themselves professionally, to include professional attire during work hours (LCCC attire or business casual attire).

Physical/Mental Demands: 

• To successfully perform the essential functions of this position, an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors.
• The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required.
• While performing the essential functions of this position a variable work schedule may be required including long workdays, evenings, and weekends as needed.
• There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations.
• While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities.
• There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor.
• An employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions.
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well.
• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds.

This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

EDUCATION AND EXPERIENCE REQUIREMENTS

Minimum Qualifications:   

• High School Diploma or G.E.D. (with exception of eligible LCCC Dual Enrollment students)
• Admission at LCCC and continued enrollment in a minimum of 6 credits a semester in good academic standing or a high school senior that is dual-enrolled in a minimum of 3 credit hours (Exceptions may be given for summer term with supervisor approval. GPA will be checked each semester).
• Ability to be a reliable team member and maintain a regular schedule (determined on a semester-by-semester basis).
• 6 months experience in a front-facing customer service position

Preferred Qualifications:   

• Experience with public speaking/presenting
• Experience in a professional office setting including answering/providing service via telephone

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS

Equal Opportunity Employer

Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources