Storyland - People & Organization Manager

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The People & Organization (P&O) Manager serves as a trusted business partner to the entire organization, acting as a subject matter expert in many areas of HR, including training, talent, recruiting, payroll, timekeeping, record-keeping, onboarding, offboarding, employee relations and internal communications. Additionally, this position is responsible for participating in the recommendation and implementation of strategic initiatives that will continue to drive value-added to Parques Reunidos and Palace Entertainment.

We are currently looking for a:

Storyland - People & Organization Manager

Roles & Responsibilities:

Roles & Responsibilities:

• Manage the entire employee life cycle, with an emphasis on seasonal staffing and training.
• Direct the day-to-day operations of the People & Organization department and team.
• Develop efficient and effective methods of communication to the employee population, leveraging marketing resources to assist with methodology and delivery.
• Investigate and resolve employee concerns, keeping senior leaders informed throughout the process.
• Administer disciplinary actions to employees, as required.
• Coach and counsel leadership to effectively address employee performance and provide guidance for resolutions.
• Leverage metrics and analytics to measure progress against organizational goals.
• Participate in company-wide budgeting and labor costing requests, as needed.
• Maintain accuracy and data integrity for assigned location(s) within all HRIS systems.
• Participate in payroll and timekeeping closing activities, as needed.
• Generate a sufficient flow of qualified applicants through appropriate recruiting tactics including, but not limited to, advertising, and ongoing communication with high schools, colleges, and community organizations.
• Ensure compliance with all governmental rules and regulations, relative to hiring, and equal opportunity policies.
• Conduct pre-employment screening of all applicants, employment interviews, and extend or decline to extend an offer of employment.
• Develop and implement Team Member orientation and training programs.
• Review of park policies and procedures.
• Coordinate and assist the various departments in the development and presentation program for skills training programs, guaranteeing that all Team Members receive sufficient training to meet proper job performance standards.
• Foster positive attitudes by guaranteeing consistency and fairness in the application of policies, procedures, compensation, and benefits.
• Maintain good Team Member communications through bulletin boards, newsletters, meetings, and especially an open and caring attitude toward Team Members, their goals, and problems.
• Coordinates company-sponsored events such as parties, recreational activities, and discounts.
• Coordinate the review and updating of the Human Resources Policies and Procedures Manual on an annual basis.
• Purchase all required uniforms and garments for each season by seeking out vendors for best quality and price.
• Manage uniform inventory, distribution, and collection for all employees.
• Maintain open communications with all departments.
• Performs other job related duties as assigned.

Education and Experience:

• College degree in Human Resource Management, Industrial Relations, Training or equivalent experience
• 3+ years’ experience managing one or more direct reports
• Progressive experience in and HR Generalist or similar role
• Experience in theme park industry, hospitality, tourism, or entertainment highly desired, but not required
• Previous Workday, Dayforce or other HCM experience desired

Languages: English

Skills:

Communication: Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel

Leadership: Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary

Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner

Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail

Executive Presence: Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates

Flexibility: Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects

Initiative and Adaptability: Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment

Experience:

• Customer service knowledge is required.
• Computer Proficiency – MS Office Suite (Excel, Word, Outlook, PowerPoint)
• Previous experience hiring a seasonal workforce
• Experience analyzing and reacting to trends
• Exceptional organizational skills and ability to multitask
• Ability to work independently with minimal supervision

Team member benefits:

Why Palace Entertainment?

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.

Palace Perks and Benefits:

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• A generous paid time off program in which the benefits increase with your tenure with the company

When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.