Stay Aspen Snowmass Vacation Specialist
Aspen Skiing Company
Full-time
On-site
Basalt Colorado United States
Company Description
Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, Aspen Skiing Company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets.
Job Description
Summary
The Vacation Specialist assists and serves guests with vacation packages in Aspen Snowmass and acts as a liaison between the hotel/property management company and customers. This position generates revenue from in-bound calls; handles special requests and any additional customer service of the assigned reservation queue, within the framework of the Reservations Department.
The budgeted pay rate for this position is $25.50 - $27.00 per hour plus sales commission. Actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until December 30, 2024.
Essential Job Functions
Respond to inbound telephone inquiries regarding travel reservations by building personal customized vacation package for all aspects of their vacation, including lodging, lift tickets, ski school, travel insurance, equipment rentals, and other activities
Continuous follow up on booked reservations
Conduct follow-up calls to current customers to inform them about their reservation and/or special request status when necessary
Maintain conscientious work performance and promote the hospitality offered by Stay Aspen Snowmass with courteous, friendly, professional service
Maintain thorough working knowledge of Stay Aspen Snowmass properties, Aspen Snowmass activities, and Inntopia software
Charge deposit/final payment on reservations booked
Provide back up for the operator phone and assist other reservations departments when necessary
Assist with special event pass production
Conduct outbound calls concerning potential new revenue opportunities
Other duties as assigned
Qualifications
Sales experience within the travel related industry preferred
Experience in hospitality reservations preferred
Previous work experience with Navis/Revinate and/or Inntopia preferred
Strong written and mathematical skills
Working knowledge of Microsoft Office applications
Additional Information
Supervision Given and Received
Supervision Given: This position has no supervisory responsibilities.
Supervision Received. Works under general supervision of the Sales Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.
Work Environment and Physical Demands
Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required.
Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
Must be able to lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster
Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, Aspen Skiing Company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets.
Job Description
Summary
The Vacation Specialist assists and serves guests with vacation packages in Aspen Snowmass and acts as a liaison between the hotel/property management company and customers. This position generates revenue from in-bound calls; handles special requests and any additional customer service of the assigned reservation queue, within the framework of the Reservations Department.
The budgeted pay rate for this position is $25.50 - $27.00 per hour plus sales commission. Actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until December 30, 2024.
Essential Job Functions
Respond to inbound telephone inquiries regarding travel reservations by building personal customized vacation package for all aspects of their vacation, including lodging, lift tickets, ski school, travel insurance, equipment rentals, and other activities
Continuous follow up on booked reservations
Conduct follow-up calls to current customers to inform them about their reservation and/or special request status when necessary
Maintain conscientious work performance and promote the hospitality offered by Stay Aspen Snowmass with courteous, friendly, professional service
Maintain thorough working knowledge of Stay Aspen Snowmass properties, Aspen Snowmass activities, and Inntopia software
Charge deposit/final payment on reservations booked
Provide back up for the operator phone and assist other reservations departments when necessary
Assist with special event pass production
Conduct outbound calls concerning potential new revenue opportunities
Other duties as assigned
Qualifications
Sales experience within the travel related industry preferred
Experience in hospitality reservations preferred
Previous work experience with Navis/Revinate and/or Inntopia preferred
Strong written and mathematical skills
Working knowledge of Microsoft Office applications
Additional Information
Supervision Given and Received
Supervision Given: This position has no supervisory responsibilities.
Supervision Received. Works under general supervision of the Sales Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.
Work Environment and Physical Demands
Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required.
Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
Must be able to lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster