Ski School Sales Specialist - Winter Seasonal

Jackson Hole Mountain Resort

JOB DESCRIPTION

JOB TITLE: Ski School Sales Specialist

DEPARTMENT: Mountain Sports School Sales

REPORTS TO: MSS Sales Manager

FLSA STATUS: Non-exempt

CLASSIFICATION: Seasonal FT/PT

GENERAL PURPOSE

• To provide efficient sales and reservations of Class Lessons for Children and Adults, Lift tickets, Rental Packages as well as other Mountain Sports School Products.
• To provide the highest level of service for our customers.
• This position has the opportunity to train for the position of Sales Reservationists.

ESSENTIAL FUNCTIONS

• Through active participation in training, gain a thorough knowledge of the Resort POS Sales System.
• Provide guests with product information and assist customers in selecting the lesson product(s) best suited to their needs and goals.
• Understand all aspects of the Mountain Sports School Operation including booking procedures for private lessons and Childcare, and on-snow procedures.
• Understand the unique aspects of each sales location: Bridger Activities Desk, Kids Ranch, Jackson Hole Sports, and Four Seasons.
• Maintain up-to-date information on availability and book lessons accordingly.
• Assure proper cash handling and charge procedures.
• Assist in other aspects of the Mountain Sports School Operation as needed.

SPECIFIC FUNCTIONS: KIDS RANCH

• Assist customers in our multi-purpose Children’s Sales, Childcare and lesson facility, specializing in activities for children ages 6 months to 17 years.
• Assist in the management of on-line reservations, including taking phone reservations, answering e-mail, processing and registering guests.
• Provide customers with an efficient check in process and collection of paperwork including Liability Release forms.
• Assist in all aspects of the Kids Ranch and Mountain Sports School Operation, as needed, including the magic carpet, daycare and lunch facilities.

SPECIFIC FUNCTIONS: BRIDGER ACTIVITIES DESK

• Assist customers in our main Sales facility, specializing in class lesson products, lift tickets, rental packages, and local programs for adults.
• Assist in other aspects of the Mountain Sports School Operation as needed.

OTHER FUNCTIONS

• Insure that all liability release forms and other paperwork are accurately signed and filed.
• Maintain high standards regarding policies and procedures of the Jackson Hole Mountain Resort.
• Maintain a neat, clean and safe work area and building.
• Provide general information regarding other areas of the Jackson Hole Mountain Resort Operation.

SUPERVISORY DUTIES

• N/A

-- Employees are held accountable for all duties of this job--

JOB QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITY:

• Genuine desire to deliver quality service to JHMR Guests.
• Strong work ethic.
• Well organized and detail oriented.
• Strong verbal communications skills.
• Strong computer skills and ability to learn new programs.
• Strong Interpersonal skills. Ability to work as part of a team.
• Telephone skills.
• Ability to handle and account for money accurately.
• Basic knowledge of and interest in skiing and snowboarding.

EDUCATION OR FORMAL TRAINING:

• High School Diploma

EXPERIENCE:

• Customer Service experience- in person and over phone
• Computer experience in school or business environment
• Cashiering and money handling

MATERIAL AND EQUIPMENT DIRECTLY USED:

• Computer
• Multiple line phone
• Standard office equipment

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Office environment

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

AAP/EEO STATEMENT

Jackson Hole Mountain Resort is an AAP/EEO Employer committed to a drug free workplace.