Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Ski Patrol is responsible for performing guest service functions such as accident handling, administering first aid, trail maintenance, mountain sweeps, lift evacuation and avalanche mitigation including explosives handling. Job duties vary depending on experience level which will be assessed upon employment.

Applicants must be 18 years of age.

Hourly: The base hourly pay range below shows the minimum and maximum pay for this position at Palisades Tahoe Resort, LLC. Actual pay may vary based on factors like experience, education, training, location, merit, performance, responsibilities, and travel. This range is part of the total compensation package, which also includes incentives and various regional benefits.

Base hourly pay range: $23.50 - $27.50 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Olympic Valley and Alpine
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Provide customers with top quality customer service in a friendly and positive manner.
• Adheres with service and safety standards in accordance with company policies and procedures.
• Mitigate skiing hazards through appropriate and consistent markings and signage
• Evaluate skiers for injuries and administer first aid as necessary
• Transport injured skiers by, toboggan or snowmobile
• Mitigate avalanche hazards through the application of standard forecasting and control procedures.
• Investigate accidents and document
• Enforce policies in a fair, consistent manner, including skier safety, speed control, citizen’s arrest as necessary.
• Actively anticipate and meet guest needs
• Act as Mountain Dispatch
• Positively assist and interact with other employees and departments
• Maintain and improve patrol skills
• Avalanche rescue beacon expertise
• Assist and expedite avalanche and missing person rescues
• Enforce safety standards in accordance with company policies and procedures. Enforce Conduct Standards Responsibility and Courtesy Code policies in a fair, consistent manner, including skier safety, speed control, citizen’s arrest as necessary. Provide documented safety education and support RTP/Conduct Standards tracking.

Guest Service

• Proactively provide assistance and advice to guests in a friendly manner
• Interact positively with all guests, in all circumstances
• Actively seek information if unknown not sure what this means
• Completes all Incident forms and necessary documentation correctly and legibly including computerized long forms

Hill Safety

• Set up sign/banner plan in assigned complex
• Maintain all established Hill Safety signs, barricades, bamboo and rope lines
• Participate in Speed Control Program & Enforce ski area policies
• Maintain proper height of tower pads
• Learn all knots used for anchors, belays and improvised harnesses
• Learn rope management and proper belaying technique
• Drives loaded sled with or without a tail roper / Toboggan Skills Level I
• Certified to operate snowmobile and follow prescribed routes. Can transport guests safely
• Observe ski area boundaries during operation, assess tracks leaving and/or entering and report to supervisor

Avalanche Rescue & Control

• Participate in Avalanche Control and capable as route follower
• Participate in in-house avalanche control training and explosives orientation
• Can locate double buried avalanche transceiver in ≤ 5 minutes
• Can participate in probe line

Competencies and Job Requirements:

Required:

• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions.
• Have a neat & clean appearance in compliance with the company grooming standards
• Punctual, able to report at scheduled start time; able to arrive by 5:00 am, regardless of weather or road conditions
• Work well as part of a team.
• Expert skier in all weather and snow conditions on all slopes, carrying heavy and/or awkward loads.
• Able to maintain a calm, controlled demeanor during difficult or trying situations or confrontations
• Basic radio communications knowledge
• Knots and ropes general knowledge
• Chair lift evacuation
• Able to understand mountain meteorology, snow pack metamorphism, avalanche dynamics
• Able to work longer hours and/or additional days if requested

Preferred:

• Basic explosives experience

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, smell, and ski. The employee is frequently required to use hands to finger, handle or feel objects tools or controls. Must be capable of walking or standing 70% or more of a normal 9 hour work shift. Must be capable of skiing 50% or more of a normal 9 hour day. Must be capable of occasionally lifting and pushing or pulling 100 lbs or more, and frequently lifting, pushing or pulling, and carrying 20-75 lbs. Must be capable of frequent climbing movements, walking on uneven terrain, walking on snow and ice, skiing, and operating a snowmobile. Must be able to bend, kneel, reach, and crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions, including extreme cold, snow, and blizzard conditions

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: Skis, snowmobiles, radios, first aid supplies, sleds, shovels, ice axes, ropes, explosives

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.