Sales & Reservations Agent Ski & Snowboard School - Winter 24-25
Aspen Skiing Company
Full-time
On-site
Aspen or Snowmass Village Colorado United States
Company Description
With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.
Job Description
The Ski & Snowboard School Sales and Reservations Agent provides sales and administrative support to the Ski & Snowboard School while providing exceptional guest service both internally and externally in a rapidly evolving environment. The Ski & Snowboard School Agent exercises professional conduct at all times and supports positive rapport with guests and employees alike.
Applications for this position will be accepted until November 22, 2024 for the 2024-2025 Winter Season.
Essential Job Functions
Sell products and services including lift tickets, season passes, lessons, equipment rentals, summer kid’s camp and other seasonal on-mountain activities with a focus on Ski & Snowboard School products
Works with the team on group and private lesson payroll daily reconciliation
Assist with ski and snowboard Pro scheduling, group class rostering, private lesson assignments
Promote the school and Pro team to our guests by providing detailed and accurate information on all Ski & Snowboard School products, up-sell and cross-sell effectively
Provide sales and ticketing support to employees
Knowledgeable of all products and services and remain current on all programs, policies and departmental/mountain events.
Communicate clearly with regard to all sales and inquiries in all forms; written, in-person and over the telephone
Employ professional sales techniques to drive conversations with guests
Research, troubleshoot, and support solutions for all issues by providing necessary information to coordinators and managers when needed
Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments
Qualifications
High School Diploma or equivalent required
Ability to type minimum 50 WPM required
Must be fluent in English. Knowledge of other languages is helpful
Must be proficient at Microsoft Office with ability to learn internal systems
Experience communicating effectively via phone, e-mail, and face to face required
Additional Information
Supervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the Ski & Snowboard School Sales and Reservations Coordinator. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demand
Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
No adverse or hazardous conditions
Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
#AspenHP
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster
With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.
Job Description
The Ski & Snowboard School Sales and Reservations Agent provides sales and administrative support to the Ski & Snowboard School while providing exceptional guest service both internally and externally in a rapidly evolving environment. The Ski & Snowboard School Agent exercises professional conduct at all times and supports positive rapport with guests and employees alike.
Applications for this position will be accepted until November 22, 2024 for the 2024-2025 Winter Season.
Essential Job Functions
Sell products and services including lift tickets, season passes, lessons, equipment rentals, summer kid’s camp and other seasonal on-mountain activities with a focus on Ski & Snowboard School products
Works with the team on group and private lesson payroll daily reconciliation
Assist with ski and snowboard Pro scheduling, group class rostering, private lesson assignments
Promote the school and Pro team to our guests by providing detailed and accurate information on all Ski & Snowboard School products, up-sell and cross-sell effectively
Provide sales and ticketing support to employees
Knowledgeable of all products and services and remain current on all programs, policies and departmental/mountain events.
Communicate clearly with regard to all sales and inquiries in all forms; written, in-person and over the telephone
Employ professional sales techniques to drive conversations with guests
Research, troubleshoot, and support solutions for all issues by providing necessary information to coordinators and managers when needed
Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments
Qualifications
High School Diploma or equivalent required
Ability to type minimum 50 WPM required
Must be fluent in English. Knowledge of other languages is helpful
Must be proficient at Microsoft Office with ability to learn internal systems
Experience communicating effectively via phone, e-mail, and face to face required
Additional Information
Supervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the Ski & Snowboard School Sales and Reservations Coordinator. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demand
Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
No adverse or hazardous conditions
Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
#AspenHP
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster