Sales & Marketing Intern

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

The Sales & Marketing Intern’s primary function is to work cooperatively with the Marketing Manager to develop and execute the park’s marketing strategies and tactics to drive revenue and engagement using various marketing channels including website, email and social media. They will develop a broad understanding of marketing and communication practices that maximize attendance, revenue, and guest experience.

Roles & Responsibilities:

• Lead and complete special projects and initiatives related to marketing, sales, and content creation
• Participate in development of marketing and communication initiatives and campaigns
• Assist with addressing phone calls and emails from guests regarding general park questions and concerns
• Routinely greet guests at the front gate and provide guidance and assistance to enhance their experience
• Compose and distribute various forms of written communication such as press releases, social media posts, reports, creative briefs, and website content
• Design effective and creative media, including in-park signage and website, email, social, print assets, and other content
• Provide excellent guest service for guests visiting the park or inquires online
• Serve as a brand ambassador for partners, media, and guests
• Maintain composure and a high degree of professionalism when handling and/or responding to guest inquiries, including responding to online reviews and direct messages
• Oversee planning and execution of large-scale special events
• Participate in the development of marketing strategies and communication initiatives
• Assist with market research and data analysis
• All other duties assigned by leadership

Education and Experience:

• Currently majoring in (or graduated with) with a Bachelor’s degree in Marketing, Public Relations, Communications, Journalism, or related discipline
• 1+ year of related experience highly desired but not required
• Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Ability to directly engage with customers and other web media resources
• Ability to write content in a clear, concise and professional manner
• Ability to learn and use Salesforce CRM
• Must be proficient in Microsoft Excel, Word, and Power Point.
• Must possess strong attention to detail and problem-solving abilities
• Ability to use office technology and equipment, such as PC, software, copier, and telephone
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand, walk, and remain on feet for long periods of time throughout the day
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits:

Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country employee, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Water Country and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!