Rider Care Representative

SUMMARY

Are you passionate about excellent customer service? Are you a natural at developing positive relationships with internal and external customers? Do you enjoy collaborating with talented teammates? Do you have an interest in cycling and are you eager to help others get on a bike? If you were able to answer ‘yes’ to these questions, we’d love to talk to you.

We’re looking for a Rider Care Representative to join Specialized Nordic, providing first-class customer service support to our retail partners and fellow riders.

MAIN INTERFACES

Internal

• Rider Care Team Lead
• Rider Care Colleagues
• Sales, Marketing, Demand Planning, Logistics, Finance Teams, Global Rider Care team, Global Quality team.

External

• NORDIC Retailer Partners
• Riders

HOW YOU’LL MAKE A DIFFERENCE

• Support our dealers and riders with positive and productive conversations to solve their queries, on the phone, messaging, email and in person as required.
• Respond to dealer inquiries, providing support for all lines of Specialized product, warranty evaluations, technical support and service parts.
• Resolve unique or complex issues through creative, rider focussed solutions.
• Promote relationships between Specialized and the network of retailers
• Collaborate with the global team, management and internal departments as necessary to resolve rider and product issues
• Travel: some travel to events throughout the NORDICS may be required.

KNOWLEDGE AND EXPERIENCE

Qualifications

• We’re a community of Rider Care Specialists who can help you get up to speed on the specifics of our products. If you own a bike and like to tinker with the basics, that’s a great place to start. If you are proficient in bicycle maintenance and repair proficiency, then that’s good too.

Experience

• Demonstrated experience in a customer service role
• Excellent Customer Service skills
• Computer proficiency in Microsoft Word, Outlook and Excel (Oracle would be a bonus!)
• Experience in working with a CRM system is helpful, but we can show you the ropes if not!
• Ability to collaborate effectively with a talented team.
• Excellent time management skills to ensure workload is prioritised to meet customer needs and team KPIs
• An interest in, and some basic knowledge of Specialized products and the cycling industry in general
• Ability to suggest and carry out practical actions/solutions to deal with issues and solve problems

Hours / Admin

• At Specialized Nordic we have a dynamic working policy which means we offer flexibility in the days you work in the office each week (capped at one remote working day per week), this is on a 40 hour working week.
• Location: our Head Office is in Stockholm - Sweden.

Language skills

• Swedish, Danish and Norwegian. (Finish is a plus)
• English

About Specialized

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.