Rider Care - Polish market

Rider Care Representative - Polish Market

Jesenice, Česká republika

Are you ready to combine your passion for an active lifestyle with a meaningful career in the cycling industry? At Specialized, we value curiosity, a desire to try new things. Join us in making the world a better place through the power of bicycles and build your dream career at the same time!

Specialized offers the position of Rider Care Representative CZ/SK in our office located in Jesenice. If you are interested in being a member of our team, please contact us.

WHAT YOU NEED TO WIN:

• Strong written and oral communication skills
• You’ll need to live and breathe our core values – “The Rider is the Boss”
• Passion for bikes; driven to make an impact for riders
• Excellent Customer Service skills
• Ability to suggest and carry out practical actions/solutions to deal with issues and solve problems
• You speak English and Polish at an advanced level

HOW YOU’LL MAKE A DIFFERENCE

• Deliver high-level service to our riders and retailers via phone/chat/email
• Take ownership of the rider experience – take action to solve problems and follow-up right to the end
• Promote relationships between Specialized and the network of retailers
• Respond to dealer inquiries, providing support for all lines of Specialized product, warranty evaluations, technical support and service parts
• Receive and process product returns from online purchases.
• Provide support to Rider Care Management as needed on additional projects and assignments.

WAYS TO STAND OUT FROM THE CROWD

• Passion for the Specialized brand

BENEFITS

• 5 weeks of vacation
• Friendly work environment
• Lease bike
• Cycling gear
• In-house gym

If you are interested in this position, you can attach your structured CV and cover letter in the form below.