Retail Sales Associate - Winter 24-25
Aspen Skiing Company
Full-time
On-site
Aspen or Snowmass Village Colorado United States
Company Description
With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.
Job Description
The Retail Associate will assist customers and ensure they have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories. It is the Retail Associate’s responsibility to provide exceptional customer service and make a life-long customer, not just a sale.
Job Posting Deadline
Applications for this position will be accepted until October 1, 2024 for the Winter 24-25 Season.
Essential Job Functions
Develops solutions for customers by listening to their needs and recommending the appropriate products. Builds customer confidence and helps make selections
Greets customers promptly and determines needs quickly
Possesses detailed knowledge of product benefits and features
Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
Answers questions about merchandise, the store, Aspen Skiing Company products and services and the resort
Keeps clientele informed by notifying them of sales and future merchandise of potential interest
Utilizes the company’s POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts
Obtains merchandise requested by customer or receives merchandise selected by customer and wraps or bags merchandise for customers
Counts and balances tills
Maintains a clean work environment through folding merchandise on the retail floor and stockrooms. Cleans dressing rooms of hangers and tags, and puts merchandise back in proper place after each use of the dressing room and cleans shelves, counters, fixtures or tables and helps with opening and closing cleaning duties
Collaborates with other team members to keep the sales floor area clean and organized at all times
Stocks shelves, counters, fixtures or tables with merchandise
Assists in maintaining the back stock room
Identifies and monitors security issues and notifies management. Helps prevent loss and theft of cash and inventory
Other duties and responsibilities as assigned
Qualifications
Knowledge of United States currency required
Computer proficiency required
Written and speaking fluency in English required
High School diploma or equivalent preferred, but not required
Previous customer service or retail sales experience preferred, but not required
Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
For Alpine stores:
Prior retail selling experience and product knowledge of skis, boots, bindings and other ski hard goods equipment preferred
Boot fitting experience a plus
For D&E stores:
Prior retail selling experience and product knowledge of snowboards, boots, bindings and other snowboard hard goods equipment preferred
Additional Information
Supervision Given and Received
Supervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the Store Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.
Job Description
The Retail Associate will assist customers and ensure they have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories. It is the Retail Associate’s responsibility to provide exceptional customer service and make a life-long customer, not just a sale.
Job Posting Deadline
Applications for this position will be accepted until October 1, 2024 for the Winter 24-25 Season.
Essential Job Functions
Develops solutions for customers by listening to their needs and recommending the appropriate products. Builds customer confidence and helps make selections
Greets customers promptly and determines needs quickly
Possesses detailed knowledge of product benefits and features
Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
Answers questions about merchandise, the store, Aspen Skiing Company products and services and the resort
Keeps clientele informed by notifying them of sales and future merchandise of potential interest
Utilizes the company’s POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts
Obtains merchandise requested by customer or receives merchandise selected by customer and wraps or bags merchandise for customers
Counts and balances tills
Maintains a clean work environment through folding merchandise on the retail floor and stockrooms. Cleans dressing rooms of hangers and tags, and puts merchandise back in proper place after each use of the dressing room and cleans shelves, counters, fixtures or tables and helps with opening and closing cleaning duties
Collaborates with other team members to keep the sales floor area clean and organized at all times
Stocks shelves, counters, fixtures or tables with merchandise
Assists in maintaining the back stock room
Identifies and monitors security issues and notifies management. Helps prevent loss and theft of cash and inventory
Other duties and responsibilities as assigned
Qualifications
Knowledge of United States currency required
Computer proficiency required
Written and speaking fluency in English required
High School diploma or equivalent preferred, but not required
Previous customer service or retail sales experience preferred, but not required
Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
For Alpine stores:
Prior retail selling experience and product knowledge of skis, boots, bindings and other ski hard goods equipment preferred
Boot fitting experience a plus
For D&E stores:
Prior retail selling experience and product knowledge of snowboards, boots, bindings and other snowboard hard goods equipment preferred
Additional Information
Supervision Given and Received
Supervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the Store Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks