Rental Manager - Year Round

Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Rental Manager is responsible for 1-4 Rental Locations/Operations with Revenues between $3M and $5M annually. The Rental Manager must maximize guest service, employee experience and financial opportunities in the rental operation by managing, coordinating and evaluating rental shop activities and staff in a fast paced, ever changing rental environment. The rental manager assumes the primary leadership role of the assigned shops/operations including monitoring of expenses and labor costs, staff administration, inventory control, management of facilities, vendor relations and sales systems. Must be willing and able to initiate and react appropriately to changes both suggested and implemented by the Senior Leadership team. The Rental Manager is responsible for both ski and bike rental operations year-round.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

ESSENTIAL DUTIES:

Maximize Equipment Rentals and Revenue

• Assist the Sr. Manager in developing short and long term goals, and policies and procedures to maximize revenue.
• Train staff in policies and procedures to minimize cycle times and create loyalty among guests.
• Ensure equipment is in rentable condition and complies with all ASTM testing requirements
• Prepare and organize back stocked inventory for high volume times.
• Ensure smooth planning and fulfillment of group business by working closely with group sales and the rental services manager.
• Implement policies and procedures to ensure accuracy, accountability and security of all rental assets.
  • Inventories up to $3 million annually
  • Revenue up to $5 million annually
  • Expenses up to $50,000 annually
  • Contribution up to $4 million annually

Support Alterra Employee Experience Initiatives

• Manage and support a rental staff of up to 60 during both winter and summer operations
• Support WP Recruiting in administering Employee Engagement Surveys
• Analyze EES Survey results and collaborate with senior management on action plans.
• Be knowledgeable and comfortable with providing employee assistance resources as necessary to staff members
• Plan and host employee appreciation events, both planned and spontaneous
• Create reward and recognition programs to increase staff engagement.
• Support, manage and lead staff by example with a team first mentality.

Ensure Guest Satisfaction

• Train staff in guest service, teamwork, safety, equipment knowledge and liability compliance
• Monitor NPS surveys to identify problem areas and create solutions
• Communicate information to all staff to ensure knowledge of Winter Park activities, events and changes.
• Work directly with departments including, but not limited to, SRS, Guest Services, Central Reservations, Group Sales and IT Operations to create seamless guest satisfaction.

Maintain Communication and Encourage Team Play

• Attend Weekly Retail/Rental Meetings
• Assist other rental, retail and tuning locations as departmental MOD as necessary
• Share pertinent company and retail/rental information with staff during mandatory morning meetings
• Create training programs for new and returning rental employees
• Initiate weekly 1 on 1s with all direct reports
• Provide feedback to direct and indirect reports, including but not limited to, coaching sessions, mid-season, seasonal and year-round reviews.
• Correct, discipline and coach staff in accordance with all Human Resources SOPs

Mitigate Loss and Liability

• Works directly with the Rental Services Manager to set and follow established inventory control practices
• Establishes SOPs to complete and track daily inventory of ski, snowboard and bike equipment
• Complies with all ASTM testing and tracking of skis.

Maintain Proper Staffing Levels and Oversee Employee Timekeeping

• Primary scheduler for all direct and indirect reports
• Primary timekeeper for all direct and indirect reports
• Use store budgets to create schedules and monitor expenses
• Interview, Hire and Train all front line staff
• Enforce and follow established safety guidelines, policies and procedures – including all binding certifications for staff.

Provide Education and Support

• Assist the Senior Manager in scheduling clinics and maintaining strong relationships with sponsors and vendors
• Develop management and supervisor candidates
• Provide strong leadership for staff while offering compassion and understanding for individual team members.
• Act as a positive and encouraging role model while maintaining and supporting company policies and procedures and ensuring enforcement as necessary.

The Rental Manager must possess excellent guest and employee management skills, good written and oral communication skills, computer skills, team player attitude, and cash handling skills. Days and hours may vary but will include weekends and holidays. Must be able to work weekends and holidays and regular 40 hour work weeks in a shop open from 7am-8pm. Longer hours may be required during holidays and high volume times.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• College Degree or Equivalent Work Experience
• Supervisory/Leadership Training or Equivalent Leadership Experience
• Rental specific training and certificates/certifications or equivalent experience preferred
• Mountain bike maintenance experience preferred

Experience:

• 2 years of ski, snowboard and/or bike rental experience and 2+ years of general management experience

• Experience in hiring and training
• Experience in Business Management
• Experience in Guest Services and Public Relations
• Experience in Microsoft Office, Workday HR and RTP operating systems preferred
• Experience in POS Systems and cash handling.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Must be able to lift 50lbs
• OSHA or other safety training encouraged
• Must be able to ski or walk to all locations.
• Must be able to stand for entire shift.
• Must be able to speak English, and enunciate clearly.
• Must speak/hear clearly over telephone.
• Must have valid Driver’s License

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Salary pay range: $61,000-$65,000 annually

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS:

• Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
• Hazardous Materials/Noise: The noise level in the work place is usually moderate.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.