Receptionist

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

As the Front Office & Guest Service Manager, your number one responsibility is guest service. As an essential element to successfully marketing to our current and potential guests this position will provide exceptional communication to our guests through phone, email and review platforms.

We are currently looking for a:

Receptionist

Roles & Responsibilities:

• Responding to guest emails promptly and professionally
• Guest resolution skills or willingness to learn conflict resolution
• Answering questions accurately on the phone/direct calls to correct department when needed
• Work hand in hand with the Marketing Department to ensure the highest level of customer service through guest communication verbally and written including but not limited to learning all active and past ticketing offers, website auditing and profile management.
• Take any required reservations and properly communicate with applicable departments
• Willingness to learn park ticketing system to better assist guests
• Sort mail/take larger packages to the post office
• Keep the front office tidy and adhere to front office cleaning protocols
• General filing needs
• Assist varying departments with a wide array of projects

Expansion of role to include additional responsibilities where suitable

Team member benefits:

Requirements

• Age 16 or older
• Organizational skills are imperative
• High attention to detail
• Well-articulated verbally and in writing
• Working knowledge of basic computer skills including Microsoft Office Suite
• Able to communicate and receive direction/instructions in English
• Reliable and timely for all scheduled shifts

Willingness to learn and grow in role

Additional Information

• This position is seasonal
• Employee discount on food and beverage and retail items. Exclusions may apply for some vendors.
• Free fountain drinks during your shift
• Free personal season pass to Story Land and Living Shores Aquarium during employment
• Free friends and family day passes after 80 hours of employment
• Receive White Mountains Attractions (WMA) and New England Association of Amusement Parks & Attractions (NEAAPA) passbooks.
• Access to 20+ sister parks via name badge