Proctor, Test and Exam Center (Albany County Campus)

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

This is an open pool, and the candidates will be hired on as needed basis. 

Job Summary: 

Core responsibilities of this position include:

The Test and Exam Center Proctor position is a part-time, non-benefited position, that administers testing within the LCCC Exam Lab. This position coordinates test delivery at the ACC campus while enforcing test security and application requirements per the test and college procedures. This is a high student-contact position and a collaborative partner with LCCC faculty and staff.  Customers include LCCC students, LCCC staff and faculty, other national/regional institutions’ students and faculty, national certification testing services, and national certification testers.

Other tasks may be assigned based on contemporary institutional need.

Compensation: $13.33 per hour. 

Screening Date: Open Until Filled. 

Essential Functions: – this position is Non-Exempt, i.e., is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

Testing Administration Functions:

• Administer computer-based and paper-based academic exams, including accommodated testing, distance learning testing, and makeup testing, for LCCC and/or other institutions
• Provide testing services in an approved, secure environment. Protect integrity and maintain accurate records of all tests administered through the Test and Exam Center
• Maintain confidentiality and security of all testing materials, test logs, and other test documents
• Follow all procedures and protocols on exam handling, monitoring, incident reporting, and exam delivery as provided by the Coordinator of Student Success
• Monitor testers with vigilance to prevent and identify any academic or testing dishonesty, cheating, or violation of testing procedures; professionally respond to such actions per applicable policies
• Enforce all test security requirements through identity verification, identity and exam protection, and Exam Center security and academic honesty procedures
• Maintain a friendly, supportive, safe, and professional testing environment for candidates; greet and assist visitors; respond to email and telephone inquiries in a timely manner
• Answer candidates’ questions, as allowed, and resolve issues during tests
• Communicate Exam Lab regulations to candidates and instructors; communicate all instances of academic dishonesty, technical issues, and student/faculty concerns to proper testing authorities, instructors, and the Coordinator of Student Success; handle instances of academic dishonesty per the Test and Exam Center procedures
• Work closely with the Office of Disability Support Services to ensure that the appropriate testing accommodation(s) for all students with identified need are fulfilled.
• Provide excellent customer service to students and visitors. Refer students who need advising, orientation, or other support services to appropriate offices
• Perform daily opening and closing procedures; including scheduling, room setup, cleaning, and assessment procedures
• Ensure the Test and Exam Center functions properly, equipment is operational, and materials are secure (testing materials, headphones, computer programs, etc. are on hand and working)
• Multi-task and maintain professionalism during high volume testing.

• Other tasks may be assigned based on contemporary institutional need.

Knowledge, Skills, and Abilities:

• Advanced working knowledge and ability with personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional)
• Skills and abilities to perform as an organized, self-starter, and able to handle expeditiously, accurately, and confidentially the rapid receipt of communications from all sources—written, email, voice mail, one-on-one with attention to detail; able to act on own initiative while exercising reasonable judgment
• Excellent customer service skills; ability to communicate clearly with a variety of people, in one-to-one and small group settings – either face-to-face, by telephone, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
• Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
• Ability to respond to common inquiries from college faculty and staff, regulatory agencies, vendors, regional business community, and others as may be necessary
• Knowledge of basic office equipment including (but not limited to) personal computer and associated peripherals, multi-line telephone, voice recorders, and other electronic devices
• Demonstrate strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to independently perform complex tasks and to prioritize multiple projects; capable of being pro-active and taking initiative when appropriate
• Strong analytical and organizational skills with attention to detail in all areas of responsibility
• Ability to effectively and professionally execute the essential functions of this position with proven capabilities in establishing appropriate professional rapport, communicating with courtesy and tact, accurately determine other’s needs, collecting necessary information, and follow-through when requested
• Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process) and consider possible applications of literature and legal documents.

Physical/Mental Demands: 

• To successfully perform the essential functions of this position, an employee must be able to:
• Maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors
• Adapt to a variable work schedule while performing the essential functions of this position, including occasional evenings and weekends as needed
• Interact professionally, diplomatically, and appropriately in interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions
• Frequently move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities while performing the essential duties of this position
• Engage in multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well
• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds
• Ability to effectively listen and perceive the nature of sounds and spoken words at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discriminations in sound.

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Education and Experience Requirements:

Minimum Qualifications:

• Associate degree from a regionally accredited institution
• One year of experience working in customer service, data-entry, or a professional office setting.

Preferred Qualifications:

• Bachelor’s degree from a regionally accredited institution
• Two years of experience working in customer service, data-entry, or a professional office setting.

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law. Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources