Practice Manager

Position Goals

The Practice Manager at the Urgent Care center is responsible for overseeing the daily operations and ensuring the efficient, cost-effective, and high-quality delivery of urgent care services. This role involves managing administrative and clinical staff, maintaining compliance with healthcare regulations, and ensuring a positive patient experience. The Practice Manager will work closely with healthcare providers, support staff, and external partners to foster a collaborative and productive work environment.

Key Responsibilities:

Operational Management:

- Oversee daily operations of the urgent care center, ensuring smooth workflow and efficient patient care.

- Develop and implement policies, procedures, and best practices to enhance operational efficiency and patient satisfaction.

- Monitor and manage inventory, supplies, and equipment to ensure availability and proper functioning.

Staff Management:

- Recruit, hire, train, and supervise administrative and clinical staff.

- Conduct performance evaluations, provide feedback, and implement staff development programs.

- Create and manage staff schedules to ensure adequate coverage and optimal patient care.

Financial Management:

- Develop and manage the budget, monitor expenses, and ensure financial targets are met.

- Oversee billing, coding, and reimbursement processes to maximize revenue and minimize discrepancies.

- Analyze financial reports and implement cost-saving measures where necessary.

Compliance and Quality Assurance:

- Ensure the urgent care center complies with all relevant healthcare regulations, standards, and accreditation requirements.

- Implement quality assurance programs to monitor and improve patient care and safety.

- Conduct regular audits and inspections to identify areas for improvement and ensure compliance.

Patient Experience:

- Foster a patient-centered environment and address patient concerns and complaints promptly.

- Implement strategies to improve patient satisfaction and retention.

- Oversee patient flow and wait times, ensuring a positive experience for all patients.

Technology and Data Management:

- Manage electronic health record (EHR) systems and other healthcare technology to ensure efficient and accurate documentation.

- Analyze data and generate reports to inform decision-making and improve operational performance.

- Stay updated on technological advancements and recommend upgrades as needed.