Overnight Front Office Receptionist/Security Officer - Residences at The Little Nell - On-Site Housing Available
Aspen Skiing Company
Full-time
On-site
Aspen Colorado United States
Company Description
Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.
Job Description
Position Summary
The Overnight Front Office/Security Officer balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. This is a dual position for Overnight Front Office Receptionist and Security Officer which works under limited supervision and is highly autonomous. This position reports to the Front Desk Manager.
Job Posting Deadline
Applications for this position will be accepted until February 23, 2025.
Essential Job Functions/Key Job Responsibilities
• Act as Overnight Front Desk Receptionist, Concierge, Security Officer and PBX Operator as needed
• Submit and process audits
• Print and distribute house reports
• Respond to guest requests throughout the night
• Run arrival reports
• Start interfaces
• Verify overnight parking charges
• Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift
• Run revenue center detail
• Roll all expected arrivals and no shows to next day
• Roll hotel date, post room, and tax
• Other duties as assigned
Qualifications
Education & Experience Requirements
• Must be at least 18 years of age
• High School Diploma or high school equivalent preferred
• 1 year of customer/ guest experience preferred
• Valid Driver’s License
Knowledge, Skills & Abilities
• Basic industry terminology
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Strong attention to detail
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics
Additional Information
Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster
Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.
Job Description
Position Summary
The Overnight Front Office/Security Officer balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. This is a dual position for Overnight Front Office Receptionist and Security Officer which works under limited supervision and is highly autonomous. This position reports to the Front Desk Manager.
Job Posting Deadline
Applications for this position will be accepted until February 23, 2025.
Essential Job Functions/Key Job Responsibilities
• Act as Overnight Front Desk Receptionist, Concierge, Security Officer and PBX Operator as needed
• Submit and process audits
• Print and distribute house reports
• Respond to guest requests throughout the night
• Run arrival reports
• Start interfaces
• Verify overnight parking charges
• Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift
• Run revenue center detail
• Roll all expected arrivals and no shows to next day
• Roll hotel date, post room, and tax
• Other duties as assigned
Qualifications
Education & Experience Requirements
• Must be at least 18 years of age
• High School Diploma or high school equivalent preferred
• 1 year of customer/ guest experience preferred
• Valid Driver’s License
Knowledge, Skills & Abilities
• Basic industry terminology
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Strong attention to detail
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics
Additional Information
Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster