Operations Coordinator (USNP)

Natural Habitat Adventures (Nat Hab), a nature-focused global adventure travel company based in Colorado, is seeking an Operations Coordinator to serve as a member of the Adventure Operations team, the department that coordinates all logistics behind Nat Hab’s global slate of trips. This position is primarily responsible for ensuring partners and field staff have the information they need to provide the optimal experience for guests on departures for our US National Parks regions.

RESPONSIBILITIES

• Thoroughly review, compile, and send departure-specific information to Nat Hab's in-country operators, contracted partners (hotels, restaurants, service providers) and Field Team. Most communication is done via email working heavily in our CRM software (FileMaker Pro). Guest information includes passport details, flight itineraries, medical/dietary information, and special requests.
• Act as a resource for in-house Adventure Specialist and Guest Services colleagues regarding trip-specific information such as itinerary, hotel, meal, or transportation details. 
• Help organize select program details and logistics for destinations around the world working intimately with Trip Owners. Logistics include scheduling and confirming restaurant and activity reservations on select programs, coordinating transportation needs, national park permitting, Expedition Leader and field staff flights and the management of room releases with individual properties and operators.
• Assist in the planning and execution of training retreats locally and around the world.
• This role supports and backs up the Trip Owner as needed. 
• This role may take on Field Operation Specialist duties on the ground with trips in Yellowstone.
• The position may include other responsibilities and opportunities not listed above.

SKILLS AND QUALIFICATIONS

• Previous experience in logistics and data management preferred.
• Travel industry experience is not required but a plus.
• Proficient in Microsoft suite.
• Computer database experience preferred.
• Organized, detail oriented, and able to prioritize and manage tasks to meet deadlines.
• College degree preferred.
• Able to self-manage, take initiative and offer solutions.

COMPENSATION

Compensation commensurate with experience. Starting Salary Range: $55,000-58,000 USD. (Per Colorado’s Equal Pay for Equal Work Act, employers must include compensation ranges in job postings). This is a full-time, exempt position.

The benefits of this position include generous paid time off, paid holidays, annual opportunities for paid travel on Nat Hab’s worldwide nature adventures, free stays at the company’s leased houses in the Colorado mountains and in Louisville (near the office), significant discounts on travel experiences with partner companies, and “pro deal” discounts on outdoor clothing/gear. The Louisville, Colorado office near Boulder is surrounded by paved paths and natural trails with panoramic views of the foothills and Rocky Mountains. The office campus features an on-site fitness facility and café serving daily breakfast and lunch, including a full-service espresso bar with locally roasted coffee. Eligibility for medical insurance, participation in 401(k) with company match, parental leave and sabbatical are available after a pre-determined period.

*All benefits are subject to change.

LOCATION AND TRAVEL
Hybrid work options are available for Colorado residents, and fully remote work may be approved only in the following states: AK, FL, OR, WA, NY, UT, GA, VA, NC & TX, though a local candidate is preferred.

For local candidates (within a one-hour drive of our Louisville, CO headquarters), this position requires attendance in the office at least two days per week.

For remote candidates, you will need to travel to Colorado at least twice a year for week-long, in-person meetings, company events, and job-specific tasks.

This position will also require 2-3 weeks of travel to meet the needs of the role.

*This travel policy may be amended or updated at any time, at the company’s discretion.

WORKING HOURS
Nat Hab’s office hours are currently Monday - Friday from 8 AM to 5 PM MT. We also open on Saturdays from 8 AM to 3 PM for select members of our guest-facing teams. Additional hours may be required to meet your goals as needed.

DIVERSITY AND INCLUSIONSTATEMENT  

Natural Habitat Adventures encourages and supports diversity in adventure travel, and we invite employees from all walks of life to journey with us. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company. 

DISCLAIMER STATEMENT  

This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.