About Palisades Tahoe

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!

• 401(k) plan with generous company match

• Free lift tickets, plus 50% off lift tickets

• 25%-50% discount at Food & Beverage locations at Palisades Tahoe

• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more

• Employee Assistance Program (EAP)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The Mountain Product Sales Associate is pivotal in servicing our Preferred Partner Program and managing Day Group bookings. This role involves comprehensive pre-visit planning, on-site coordination, and ensuring exceptional service delivery for Day Groups at Palisades Tahoe. You will assist sales managers with customer relationships and account management using the department CRM, support systems and reporting, and provide education and relationship support to partners. Additionally, you will offer administrative support to the sales director and managers. Some travel within California and Nevada is required to represent Palisades Tahoe, with all travel expenses covered.

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be at least 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $18.68 - $24.28 per hour

Essential Job Responsibilities/Duties/Tasks:

• Product Sales Support: Actively contribute to driving sales across all Palisades Tahoe products by providing comprehensive support and coordination for the Business Development Manager and Mountain Product Sales Manager.
• System Administration: Demonstrate proficiency in Salesforce/Amadeus, ensuring accurate monthly sales reconciliation across systems such as Inntopia. Generate detailed weekly sales reports, manage bookings, and meticulously log all calls and emails in Salesforce.
• Business Development: Proactively identify and cultivate new business opportunities for the Resort. Assist the Business Development Manager and Mountain Product Sales Manager by identifying potential contacts, prospecting for new leads, responding to inquiries, and organizing meetings. Conduct sales visits in the market to establish and nurture client relationships.
• Ticket Program Support: Support the Corporate, Shop and Local Lodging Ticket Program and Business Development events, including on-site and in-market events in the Bay Area, as well as on-mountain events at Palisades Tahoe. Assist with ticket fulfillment ensuring accurate and efficient processing.
• Day Group Preparation: Coordinate and prepare day groups for their visits through email and phone communication, ensuring all details are meticulously handled.
• Group Ambassador: Warmly greet day group customers upon arrival and serve as the group ambassador, ensuring a memorable and positive experience at Palisades Tahoe.
• Order Processing: Prepare lift tickets, rental, and ski school orders accurately through RTP, ensuring all details are correctly managed. Deliver tickets as needed.
• Guest Service Excellence: Provide exceptional assistance to guests regarding the purchase process. Quickly troubleshoot ecommerce issues to deliver effective solutions for both guests and clients.
• Product Testing: Aid the sales team in verifying the accuracy of products on the ecommerce site. Thoroughly troubleshoot the entire purchase path, ensuring seamless product usage.
• Interdepartmental Collaboration: Collaborate effectively with various internal departments, including Ski School, Rentals, F&B, Events, Conference Planning, Front Desk, Call Center Reservations, Revenue Management Team, Marketing, and Sales, to deliver outstanding results for clients.
• Professional Representation: Represent Palisades Tahoe with enthusiasm and professionalism, embodying the company’s values and culture.
• Departmental Communication: Inform relevant departments of group needs through weekly resort-wide emails, ensuring smooth operations and exceptional service.
• Upselling and Service Elevation: Proactively upsell services to maximize revenue while delivering top-notch customer service that enhances the guest experience.
• Liaison Duties: Act as a liaison between group leaders and resort departments, ensuring clear communication and coordinated efforts.
• Cross-Departmental Assistance: Provide support in various departments during peak seasons or as needed to ensure smooth resort operations.
• Referral Management: Acquire in-depth knowledge of all departmental lines of business and appropriately refer potential sales leads to sales managers.
• Additional Duties: Perform other duties as assigned to support the overall success of the sales team and resort operations.

Competencies and Job Requirements:

Required:

• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions
• Have a neat & clean appearance in compliance with the company grooming standards
• Punctual, able to report at scheduled start time
• Work well as part of a team
• Excellent time management skills
• Fun, approachable, and enthusiastic demeanor
• Basic understanding of ski/snowboard resort industry

Preferred:

• Salesforce Inntopia experience

Education and Experience:

Required:

• Bachelor’s Degree (preferred)
• High School Diploma or GED (required)
• One to three months related experience and/or training; or equivalent combination of education and experience
• Valid Driver’s License & clean driving record
• Proficient with Microsoft Outlook, Word, and Excel Basic understanding of the ski/snowboard resort industry
• Ability to ski or snowboard at an intermediate level or above.

Preferred:

• Familiar with Palisades Tahoe and the Ski Industry

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear, and occasionally ski or snowboard. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: General office equipment

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.