Maitre d' - Element 47
Aspen Skiing Company
Full-time
On-site
Aspen Colorado United States
Company Description
Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.
Job Description
Summary
The Maitre d’ will play a pivotal role in managing our restaurant operations and reservations, ensuring that every guest receives personalized attention in an elegant and welcoming environment.
The budgeted pay range for this position is $21.00 to $24.00 per hour. Actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until October 17, 2024.
Essential Job Functions
• Greet and welcome guests with warmth and professionalism
• Anticipate guest needs and provide personalized service to create memorable dining experiences
• Oversee the reservation system, ensuring optimal table allocation and managing waitlists during peak times
• Collaborate with the restaurant manager and kitchen staff to ensure smooth operations.
• Train, mentor, and lead front-of-house staff in service standards and best practices.
• Maintain comprehensive knowledge of the menu, wine list, and specials to effectively communicate with guests and provide recommendations
• Monitor service quality and guest satisfaction throughout the dining experience, promptly addressing any issues or concerns
• Assist in planning and executing private dining events and special occasions, coordinating details with the culinary team and guests
• Ensure that the restaurant maintains an inviting atmosphere, including cleanliness, decor, and overall presentation
• Work closely with management to develop and implement strategies to enhance guest experiences and drive restaurant success
Qualifications
• Minimum of 3-5 years of experience in a high-end restaurant or resort environment, preferably in a Maitre D' or similar role
• Strong knowledge of fine dining service standards and wine pairings
• Excellent interpersonal and communication skills, with a focus on guest satisfaction
• Proven leadership abilities and experience in staff training and development
• Ability to work in a fast-paced environment, demonstrating strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays as needed
Additional Information
Supervision Given and Received
Given: Provide guidance to the restaurant Host staff. Responsibilities include, but are not limited to, frequent and detailed review of work, planning and assigning work, addressing complaints and resolving problems.
Received: Works under direct supervision of the Restaurant Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster
Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.
Job Description
Summary
The Maitre d’ will play a pivotal role in managing our restaurant operations and reservations, ensuring that every guest receives personalized attention in an elegant and welcoming environment.
The budgeted pay range for this position is $21.00 to $24.00 per hour. Actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until October 17, 2024.
Essential Job Functions
• Greet and welcome guests with warmth and professionalism
• Anticipate guest needs and provide personalized service to create memorable dining experiences
• Oversee the reservation system, ensuring optimal table allocation and managing waitlists during peak times
• Collaborate with the restaurant manager and kitchen staff to ensure smooth operations.
• Train, mentor, and lead front-of-house staff in service standards and best practices.
• Maintain comprehensive knowledge of the menu, wine list, and specials to effectively communicate with guests and provide recommendations
• Monitor service quality and guest satisfaction throughout the dining experience, promptly addressing any issues or concerns
• Assist in planning and executing private dining events and special occasions, coordinating details with the culinary team and guests
• Ensure that the restaurant maintains an inviting atmosphere, including cleanliness, decor, and overall presentation
• Work closely with management to develop and implement strategies to enhance guest experiences and drive restaurant success
Qualifications
• Minimum of 3-5 years of experience in a high-end restaurant or resort environment, preferably in a Maitre D' or similar role
• Strong knowledge of fine dining service standards and wine pairings
• Excellent interpersonal and communication skills, with a focus on guest satisfaction
• Proven leadership abilities and experience in staff training and development
• Ability to work in a fast-paced environment, demonstrating strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays as needed
Additional Information
Supervision Given and Received
Given: Provide guidance to the restaurant Host staff. Responsibilities include, but are not limited to, frequent and detailed review of work, planning and assigning work, addressing complaints and resolving problems.
Received: Works under direct supervision of the Restaurant Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster