Grand Teton Climbers’ Ranch Operations & Guest Services Manager

Reports To: Lodging Director

FLSA Code: Non-Exempt

Organization Size: 21 - 34 people
Facility Size: 4 people

Benefits: Wellness Benefit, Healthcare Stipend, PTO & Sick Time, Return Bonus, Pro Deals, AAC Membership, Free Housing

Duration: May - September (Full-Time Seasonal, 40 hours weekly)

Job Summary
The AAC has one opening for the Operations & Guest Services Manager position at the Grand Teton Climbers’ Ranch (GTCR) for the 2025 season. This position is full-time, seasonal, from Mid-May through Mid-September of each year. Housing is provided on the property, and all staff are required to live on site throughout the season. GTCR Managers are expected to function in support of and at the direction of the Lodging Director.

Guest Services & Public Relations:

• Check-in guests and collect fees 
• Provide Ranch and National Park information to guests
• Promote and sell merchandise
• Monitor the ranch email daily for timely communication
• Maintain a positive working relationship with the all GTCR staff and the National Park Service
• Assist in local storytelling initiative to amplify voices on the national level

Maintenance and Housekeeping

• Clean the shower-house, cabins, and bathrooms regularly
• Maintain the grounds and general landscaping
• Keep the Ranch free of trash and other debris
• Monitor the plumbing systems and electrical systems for issues
• Monitor for animal and pest control
• Preferred: ability to execute minor repairs and use simple power tools

Management

• Promote a positive working environment for all GTCR staff.
• Collaborate with the Facilities & Grounds Manager to successfully operate the Ranch.
• Have familiarity with the agreement between the AAC and the NPS in order to satisfy necessary conditions such as cleaning processes, maintenance and repair reports, and risk management
• Be present during all inspections and communicate effectively to satisfy any questions that may arise
• Perform administrative tasks as required for NPS reporting including but not limited to guest feedback and annual accomplishments report
• Facilitate new and existing community programming events by engaging with the local community, submitting requests to the NPS where appropriate.
• Participate in daily accounting, monthly deposits, inventory, expense and reimbursement tracking as required

You are a strong fit for this role if you:

• Passion for the mission of the American Alpine Club and commitment to promoting outdoor recreation, conservation, and climbing ethics

• Are able to communicate effectively among a diversity of lived experiences and identities
• Are able to represent the AAC in a professional manner at all times 
• Have experience with guest or client services 
• Have an acute attention to detail
• Are competent with Google Suites 
• Are creative and eager to learn and grow new skills
• Are at least 21 years of age
• Strongly Preferred: CPR / First Aid / AED Training
  

Environment

60% physical 

40% administrative / guest services

Reporting Relationship
The Operations & Guest Services Manager reports to the Lodging Director, Allyssa Burnley.

How to Apply

All who love the AAC mission are encouraged to apply, including people of color, Black, Indigenous, transgender, and non-binary individuals. Apply online. No phone calls please. Cover letters are strongly encouraged. Priority will be given to applicants who apply by Monday February 3, 2025.

The AAC is an equal opportunity employer. Your gender, religion, sex life, skin color, first language, and size and ability of your body do not factor into employment decisions here. Neither do your friends in high places. If you love our mission and are good at what you do, come as you are.

Priority Hiring

The American Alpine Club values the contributions of our seasonal staff and prioritizes rehiring team members who have demonstrated strong performance and remain in good standing. Returning staff in good standing will be given first consideration during the hiring process. Secondary priority will be given to new applicants who submit their application by Monday, February 3, 2025. Applications received after this date will be reviewed as positions remain available. Please note that no applicants will be contacted regarding their status prior to the February 3, 2025 priority deadline.

About the Grand Teton Climbers’ Ranch

The Grand Teton Climbers’ Ranch is located within Grand Teton National Park, approximately 20 miles from the town of Jackson. The Climbers' Ranch offers the most affordable and accessible rustic accommodations for climbers and outdoor enthusiasts visiting the Grand Teton National Park.

About the AAC

Founded in 1902, the American Alpine Club (AAC) is a 501(c)(3) nonprofit organization committed to providing climbers with resources that advance knowledge, inspiration, and advocacy. Through our rescue benefit and medical expense coverage, climbing and grief grants, campgrounds, and discounts, we are committed to empowering our members. We share knowledge and inspiration through the American Alpine Journal, Accidents in North American Climbing, and preserving climbing history in the AAC Library and Archives. Finally, we advocate for our members and the places we climb by breaking down barriers to climbing and seeking to preserve our climbing landscapes and public lands nationally and locally. At the AAC, we are connected through our passion for climbing. United We Climb.