Director Hotel Operation - Relocation to Porto (m/f)

Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a fivestar service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once in a lifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations..

Supervisory Responsibilities:

• All Head of departments onboard
• Company Fleet Positions

Duties/Responsibilities:

• Full responsibilities of the Hotel Operation including all aspects as hotel services, food & beverage, finance, shore excursion & administration
• Develop Cruise Product for the German & French Market
• First charter partner contact- Ensure charter standards
• Achieving the company KPI`s set during the yearly budgets
• Guest satisfaction indicators
• Implementing and supervising company standard operating procedures
• Responsible for Cruise Industry Compliance
• Overseeing financial reporting
• Achieving Guest Revenues
• Adherence Monthly & Annual cost
• Implementation and follow-up on company cultures/ values
• Project Supervision & Implementation
• Supporting training and development programs and objectives
• Support of HR planning
• Part of the Emergency Response Team
• Coordinates activities required to meet Hotel Quality Standards as per SOPs
• Assists in creating SOP´s to ensure processes are followed and quality assurance standards are being met.
• Final decision on all Hotel Operation related areas

Education and Experience:

• 10 years experiences as Hotel Director on board of a Cruise vessel
• Bachelor's degree in relevant field.
• Hotel Management School education
• Strong Microsoft Office knowledge (Excel expert)
• Expedition & World Cruise Experiences
• Speaking German or French is an advantage

Required Skills/Abilities:

• Leading a multi-international team
• Excellent leadership quality
• Excellent verbal and written communication skills in English.
• Strong presentation skills.
• Knowledge of quality management system.

Reporting:

• Directly to the company CEO