Bell Attendant & Ski Valet

The Bell Attendant & Ski Valet plays a vital role in delivering exceptional guest service at our hotel. Responsible for assisting guests with luggage, providing information, and ensuring a positive and memorable experience, the Ski Valet/ Bell Attendant contributes to the overall satisfaction of our guests. In your capacity as a Ski Valet, you will play a pivotal role in enhancing the winter experience for our guests. As a key member of our team, you'll be responsible for providing top-notch ski-related services and ensuring guests have a seamless and enjoyable time on the slopes.

That’s where YOU come in!

Who You are…

• You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.
• Your schedule is flexible to peak guest service need times and holidays
• You’re able to adapt dynamically to shifting internal and external conditions.
• You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
• You have previous experience in a customer service or hospitality role. 
• You can anticipate guest needs and consequences and adjust accordingly.
• You’re a true team player who can find win-for-all solutions.
• You have excellent written and spoken English skills, additional languages a plus!
• You excel at problem solving.
• You are organized and innovative.
• You voice your opinions and share ideas and best practices.
• You collaborate to work smarter, not harder
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. 

What You’ll Do…

• Own and assist with all luggage handling and building orientation 
• Own and assist with guest and member ski valet operations, running skis to/from storage and guest vehicles.
• Escort guests to their rooms and provide an overview of hotel facilities.
• Assess, optimize, and anticipate guest and member needs.
• Assist with parking lot maintenance and snow removal 
• Ensure the hotel lobby and entrance areas are clean and presentable.
• Arrange luggage carts and maintain their cleanliness.
• Refresh lobby water with ice as needed. Replenish lobby fruit bowl.
• Offer information about hotel amenities, services, and local attractions.
• Respond to guest inquiries and provide assistance as needed.
• Use guests' names and make them feel welcomed.
• Communicate efficiently with all Gravity Haus Teammates to create a memorable guest experience. 
• Educate guests on our Gravity Haus Membership benefits.
• Provide anticipatory guest service to ensure a comfortable stay.
• Greet all arrivals to the building and assist in direction to the base of the mountain. 
• Collectively work towards driving revenue across the Gravity Haus family. 
• Be a bridge between all operations and front desk
• Report any guest/member. issues and concerns.
• Ensure the consistent execution of service standards.
• Cultivate friendships and loyalty within the Gravity Haus community
• Monitor and report any suspicious activity or safety concerns to appropriate personnel.
• Follow hotel security procedures to ensure the safety of guests and their belongings.
• Be a Gravity Haus Ambassador with an active part in our mission and vision. 
• Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude. 
• Other duties as assigned by the hotel General Manager 

Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers! 

Embrace the Gravity Haus core values of:  

• Keep Growing 
• Bring Others Along 
• Create Powerful Moments
• Be “All-In” + Go the Distance 
• Make it Better than You Found It

Education and Experience

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role is advantageous.
• Strong communication and interpersonal skills.
• Ability to lift and carry heavy luggage.
• Knowledge of local attractions and services.

Physical Requirements

• The position may require standing for extended periods, lifting heavy objects, and working in various weather conditions.

What We Can Offer You

• Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary.