Behavioral Health Adult Case Manager - Clifton Springs

Claratel Behavioral Health is an innovative, community-based organization in metropolitan Atlanta offering comprehensive mental health, developmental disabilities, and substance abuse services to over 11,000 uninsured and underinsured citizens annually. Operating over 20 locations in DeKalb County with a diverse workforce of 500+ staff, our dedicated team provides high-quality, evidence-based care to help clients and their families recover and thrive. Accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), we strive to ensure disabilities no longer limit potential. Read more about our recent CARF accreditation here.

At Claratel, we are dedicated to providing care that is client-centered, recovery-focused, and trauma-informed, ensuring a holistic and empathetic approach to each individual's unique journey

JOB SUMMARY

The Adult Case Manager is an integral part of the Community Support Services (CSS) Program, which provides recovery-focused services including case management and psychosocial rehabilitation to adults living in their communities. Under general supervision, Case Managers provide interventions specifically related to treatment goals outlined on the Individual Recovery Plan (IRP), assist with coordination of care, attend agency and intra-agency meetings in the community, participate in systems evaluations to promote family navigation and enhance supports in services, and provide family education and utilization of natural supports in the community.

DUTIES AND RESPONSIBILITIES

• Completes community needs assessment for all individuals assigned to caseload
• Is a member of and participates in interdisciplinary treatment team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers
• Provides on-going support and case management functions in accordance with the strengths, needs, and preferences identified within the treatment plan in order to help the individual achieve stated goals and objectives
• Provides timely, high quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts in accordance with agency/regulatory standards requirements
• Meets regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of case management services, and attend to required administrative issues
• Is responsible for making outreach to all clients assigned to caseload a minimum of twice monthly
• Facilitates communication between various community providers on behalf of client
• Communicates effectively with clinicians/agency staff about challenges/concerns with clients
• Maintains ethical standards and immediately communicates issues of safety and/or client health changes to program manager
• Additional duties as assigned by the Program Manager and/or Director

WORKING CONDITIONS

• Community and clinic setting, Monday-Friday 8:15am-5:00pm, service delivery is in-person and via telehealth/telephone

• May require evening/weekend or adjusted hours due to program and community events
• Ability to use a computer, telephone, fax, copy and scanning machine
• Must complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in related field (such as human services, counseling, criminal justice, or social work)
• Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone
• Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community
• Must have transportation to and from work, strong interpersonal skills & be a positive team player
• One years’ experience in a behavioral health setting providing case management/community support service, preferred