Account Manager

Focus Area: GCI Commercial – Sales Force

Additional Job Requirements:

Work with established GCI customers to keep and grow business by helping solve issues suite of products and custom solutions. Work with solutions engineers to design solutions to meet unique customer requirements. Act as a point of contact for a set of named accounts. Act as a client advocate with a focus on making GCI the best source. Build long-lasting, mutually beneficial relationships with contacts, always striving to find the products which best fit the individual needs of the client. Aid internal departments by collecting information, such as customer requirements for new product development, participating in events on behalf of GCI, and identifying industry trends.     

Additional Competencies:

• Demonstrated ability to build relationships with clients based on trust and respect.


• Ability to collaborate with internal departments to facilitate operational excellence.


• Ability to keep accurate records pertaining to inventory and account notes in CRM Salesforce.


• Ability to maintain updated knowledge of company products and services, identify industry trends, and stay up to date with customer verticals.


• Must be technically competent and sales inclined. 


• Must be proactive and passionate about providing customer solutions and satisfying clients.


• Ability and desire to work in a fast-paced challenging environment.


• Understanding of industry behaviors and industry trends.


• Extensive, accurate product knowledge.

Focus Area: USAC 

(Universal Service Administration Company)

Additional Minimum Qualifications:

Required:

• Experience in telecommunications, IT Solutions, or media sales including experience with telecommunications or media related products including voice, wireless, cable, advertising and/or data. 


• Experience selling to state and local government entities. 


• Experience with and understanding of USAC funding rules and regulations.


• Experience with developing and producing a variety of complex written and verbal customer proposals, responding to bids, and creating account strategies. 

Preferred:

• Experience in the Government sector.

Focus Area: Regulated Accounts

Additional Minimum Qualifications:

Required:

• Experience in telecommunications sales of products including voice, wireless, cable, and/or data. 


• Experience selling into regulated government accounts at the state, local, and federal level. 


• Experience with and understanding of USAC funding rules and regulations.


• Experience with developing and producing a variety of written and verbal customer proposals, responding to bids and creating account strategies. 

Preferred:

• Experience in the Government sector.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  
  
  
  • Goal oriented, persuasive, motivated self-starter, professional in habits and appearance, capable of successfully performing job duties with minimal supervision.
  
  


• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.


• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  
  
  
  • Ability to interact on a strategic level with peers, senior management, interdisciplinary teams, current, new and/or upset customers, vendors, and employees.
  
  
  • Ability to build rapport and collaborate with others within the company and externally.
  
  


• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  
  
  
  • Strong verbal, written communication, and excellent active listening skills.
  
  
  • Demonstrated ability in developing and producing complex written and verbal customer proposals.
  
  


• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.


• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  
  
  
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  
  


• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.


• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  
  
  
  • Demonstrated ability to meet or exceed established targets, measurable performance goals, and sales quotas on a consistent basis.
  
  
  • Knowledge of and successful utilization of documented sales processes.
  
  
  • Strong record keeping and organization skills.
  
  
  • Exceptional adaptability and problem-solving skills.
  
  
  • Resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. 
  
  
  • Maintains a general knowledge of all relative products and services offered by GCI.
  
  


• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.


• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. 

Grade: C02

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.


• Bachelor’s degree in Marketing, Business, Economics or similar emphasis. *


• Minimum of four (4) years of progressively responsible sales experience, to include a minimum of three (3) years of experience developing proposals and three (3) years of experience in a customer service sales related industry consistently meeting or exceeding sales quota. *

Preferred: 

• Telecommunication Sales experience. 


• Relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:  

• Must be able to travel and meet with customers at their locations throughout assigned territory.


• Work is primarily sedentary, requiring daily routine computer usage and heavy telephone usage/virtual interaction (i.e., Teams) with customers, vendors, and other employees.


• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.


• Ability to accurately communicate information and ideas to others effectively.


• Physical agility and effort sufficient to perform job duties safely and effectively.


• Ability to make valid judgments and decisions.   


• Must be willing and able to work a flexible schedule, including additional time on weekends, holidays, before or after normal work hours to meet goals and deadlines. 


• Must work well in a team environment and be able to work with a diverse group of people and customers.


• Virtual workers must comply with remote work policies and agreements.