Job Title: BRANCH MANAGER
Department: Operations
Reports to: Regional Operations Manager
Direct Reports: Branch Staff Employees
FLSA status: Exempt
Credential Requirements:
Position Pre-employment Requirements: Valid driver’s license Acceptable criminal background check *Current Respiratory Care Practitioner Acceptable employment/reference check license for work state Acceptable motor vehicle record check Pass a physical capability test **Pass a DOT physical *Only required if Branch Manager also performs respiratory therapist duties as necessary **Only required if position requires a valid commercial driver’s license
Position Summary: The Branch Manager provides daily leadership and supervision to branch staff employees, and assures that all daily branch functions are completed. The Branch Manager facilitates communications between branch, corporate offices and customers/referrals.
Essential Duties & Responsibilities:
1. Maintain Branch Inventory • Assure appropriate levels of equipment and supplies • Track all consigned equipment • Assure all equipment maintenance is properly performed and documented
2. Assign Work Schedules • Develop route schedules and assign daily workloads • Assure timely deliveries, setups, and pickups of supplies and equipment • Assure on-call coverage • Assure timely and accurate paperwork
3. Branch Employee Supervision • Assist Regional Operations Manager(s) with employee relations a. Interview and select employees b. Conduct employee performance appraisals, coaching, and reviews c. Review and approve time cards for payroll d. Maintain employee satisfaction e. Discipline and release employees
4. Employee Training • Orient new employees to branch operations • Administer employee competencies • Oversee annual and ongoing training
5. Maintain Customer Satisfaction • Assure positive customer relations with the VA, referrals, and patients JOB DESCRIPTION
6. Comply with regulatory agencies, including the Joint Commission, FDA, DOT, Board of Pharmacy, and OSHA
7. Communications • Communicate branch needs to Regional Operations Manager • Communicate to/with referral sources in branch territory • Communicate all relevant information from corporate offices to branch employees
8. Respiratory Therapist duties (applicable only if the Branch Manager is also a registered Respiratory Therapist) • Set up patients; Provide comprehensive instruction, follow up and ongoing support of high technology modalities; Serve as a clinical resource to internal and external customer groups • [See the complete job description for Respiratory Therapist for more detail]
Qualification Requirements:
• Education/Experience – 3-5 years experience as a service technician, respiratory therapist or employed by NRS is desired; 1 – 3 years previous supervisory or management experience desired
• Language and Communication Skills – Ability to listen, write and speak clearly. Ability to read and interpret documents and instructions in a variety of formats
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure.
• Time Management – Ability to work independently, organize and manage multiple priorities with minimal supervision. • Safety/Security – Actively promotes and personally observes all safety and security procedures, and uses all equipment and materials properly
• Abilities – Excellent training and teaching skills. Ability to promote our business to the consumer and referral sources. • Computer Skills – Experience with MS Word and Excel software, web browsers, scanning and email
Physical Demands:
• [See attached “Job Task Analysis - Physical Demand Checklist” for further detail]
Equipment Used:
• Company vehicle
• Office equipment – computer, fax machine, scanner
• Liquid Oxygen Filling station (if applicable to assigned branch) Work Environment:
• Indoors – temperature-controlled warehouse
• Outdoors and weather – duties may be performed in all weather extremes
• Frequent exposure to cleaning chemicals • Frequent exposure to infectious pathogens (patient used equipment)
JOB DESCRIPTION DISCLAIMER: This description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not a complete list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.