Waterpark Guest Services Agent - Winter 2024/25

The Waterpark Guest Services Agent meets and greets customers, explaining programs and rates associated with both day guest and lodging guest admissions, reservations, and season passes. Processes and issues the appropriate ticket or pass, upselling whenever possible. Gives general information about goods and services available on and off property, events, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Greeting guests with a professional demeanor and answering questions in an accurate manner.
• Explaining ticket types to customers, selling appropriate group or individual tickets, and receiving cash or processing credit card transactions.
• Explaining season pass types to customers, selling appropriate season passes, accepting payment and processing pass, including the taking of photo identification.
• Work with guests to optimize their visit with additional products and services as appropriate.
• Orienting guest by explaining where they can get the goods and/or services that they desire, both on and off-property.
• Remaining current with scheduled on-site events and directing customers to the correct locations of these events as well as explaining any costs involved.
  • May be required to perform registrations or make reservations for some events.
• Receiving telephone calls and giving a variety of information, including “What is the weather like?” and “How to get to Jay Peak,” from various geographic points.
• Talking with concerned guests to discern their needs, proper resolution and/or locating the appropriate manager who can assist them.
• Troubleshooting various problems that the guest may encounter, including the loss of personal belongings or other property, missing persons, etc.
• During low business periods, approaching guests of the resort to ensure all needs are being met upon request.
• Performing general cashiering duties and staying up to date on how to process coupons, discounts, etc.
• Preparing cash ups at the end of the day and submitting necessary paperwork as backup.
• Other duties as assigned by supervisor, which could be directly related, or un-related to original position.

SPECIAL QUALIFICATIONS/REQUIREMENTS

• Must have basic computer skills. Experience operating a Point of Sale system preferred
• Must have exceptional interpersonal and customer communication skills and friendly attitude, as well as the ability to work in a multi-tasking, fast-paced environment
• Must have the ability to deal calmly with customers in often-stressful situations
• Bilingual skills in French is an asset
• Must be available for weekends and/or holidays as needed

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

• Wages starting at $17.49 per hour
• Paid Sick Time
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here