Student Success Coach (Laramie Campus)

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

• Location: Laramie, WY.
• Hours of Work: Monday – Friday, 8:00am to 5:00pm. 
• Screening will begin ASAP and continue until the position(s) is filled. 
• Start date to be determined, but as soon as practicable after the hiring/interview process.

Salary and Benefits: This is a full-time, benefited Professional 3 level position. Starting salary range: $54,505.00 - $61,614.00/annually, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 15 – 18 Paid Holiday/Closure Days
• Two Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Professional Development Opportunities

Job Summary:  Core responsibilities of this position include:

The Student Success Coach will be a student’s success champion and is responsible for helping students throughout their journey at Laramie County Community College; from initial interest in college, guiding through the enrollment steps, identifying their individual educational and career goals, career exploration, supporting students with program requirements, to graduation (or completion of student’s goals).

The Student Success Coach will serve as a guide and facilitator for; academic, career, and personal success, connecting students to support services and resources on and off campus, assisting students with goal-setting and developing individual academic success plans, working with students to overcome academic challenges and other barriers which interfere with their progress toward graduation, and increasing academic engagement of students to help them successfully navigate college life.  

Holistically and proactively, they will engage in regular and meaningful interactions with students to build strong and meaningful relationships which provide support, guidance, and mentorship. 

The Student Success Coach will be involved in recruitment and promotion of higher education through planning and attending events on and off campus as well as virtually. 

They must be able to engage and form meaningful connections with individual students, as well as work collaboratively with departments across campus, making appropriate referrals as needed to ensure students receive appropriate assistance and services as needed. 

The Student Success Coach works in close partnership with Pathway Coordinators and faculty and other departments to provide students a comprehensive support model.

Other tasks may be assigned based on contemporary institutional need.

For information about Cheyenne, visit http://www.lccc.cc.wy.us/about/welcome

Essential Functions: – this position is Exempt, i.e., is/is not eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

Caseload Management (Recruitment, Retention, and Engagement)

• Build rapport, establish and maintain relationships with prospective and current students from point of inquiry through completion of gradation/goal attainment; creating a safe, positive and inclusive environment to aid in providing excellent service
• Maintain a caseload and take responsibility for communication and contact with assigned students utilizing appropriate and various engagement tactics (in-person and/or virtual engagement) and technology (email, texting and phone calls) to build and maintain relationships and stay in close communication with caseload of students; using developmental and proactive advising and recruitment practices to actively reach out to students throughout each semester at LCCC 

• Execute and achieve recruiting and retention efforts and goals including yield goals
• Plan, coordinate, travel, and represent the College at on- and off-campus events throughout the recruitment region in a well-informed and professional manner
• Respond to prospective and continuing students in a timely manner with accurate information and appropriate follow-up
• Provide information about the college choice process to high school students and adult prospective students, including addressing academic concerns and providing information about programs and careers, financial aid, housing, placement protocol, and registration procedures
• Assist students with navigating academic and non-academic resources on campus, online, and in the community
• Assist students in identifying the most effective and efficient pathway and career choice based on students’ interests/needs/tools; leading to establishing goals, academic plans and tracking progress toward those goals
• Support students with early career exploration and continued career development including utilizing career search tools
• Maintain accurate and timely student records in data management platforms including but not limited to Recruit CRM, EAB Navigate, and Colleague
• Using a holistic and proactive advising model, orient students to campus and resources, complete detailed plans of study with students and teach students to effectively use and execute study plans
• Respond to vast array and high volume of questions each requiring knowledge of different resources and procedures
• Mentor students on academic/financial aid probation and work with them to identify problems and solutions to help them accomplish their plans of study
• Discuss College academic options with students in crisis and advise students how to proceed appropriately
• Actively work with retention software program to track student behaviors and intervene as needed
• Guide students’ understanding of external course transferability and articulation to other institutions
• Assist students with the registration process including; how to read course schedules and select course times; using online registration; resolving questions and concerns
• Maintain current subject matter expertise and engage in professional development activities in order to incorporate best practices

Stakeholder Relationships

• Maintain positive and productive working relationships with all Schools and Pathway Coordinators and faculty to ensure that students receive accurate and reliable information
• Work closely with Pathway Coordinators to identify students who need intervention
• Work closely with Pathway Coordinators to execute Pathway specific recruitment efforts
• Participation and leadership in division and campus-wide initiatives
• Support and participate in College and department events regarding recruitment, admissions, registration, retention, and graduation as needed
• Represent the College at on- and off-campus events as directed by supervisor in a well-informed and professional manner
• Participate in Pathway and Advisory Board meetings
• Collaborate with various college departments in the completion of necessary forms, cost tracking, travel approvals, expense reporting, and the completion other necessary documents/processes for department and college operational needs

Knowledge, Skills, and Abilities:

Knowledge of:

• Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age mental or physical disability, and religious backgrounds of all students
• College student development theory
• Understanding of higher education theory and foundations
• Understanding of curriculum and degree paths
• Basic office equipment

Skills:

• Excellent customer service skills; ability to communicate clearly with a variety of people in one-to-one and small group settings – either face-to-face, by telephone, Zoom, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Conflict Mediation
• Outstanding interpersonal skills in communicating with faculty, staff, students, and with others, as well as a sensitivity to a person’s needs

Abilities:

• Ability to communicate in an informative manner, effectively listen, and able to handle escalating situations with concern and confidence
• Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
• Ability to effectively and professionally execute the essential functions of this position with proven capabilities in establishing appropriate professional rapport, communicating with courtesy and tact, accurately determine other’s needs, collecting necessary information, and follow-through when requested
• Ability to proactively manage student caseload to insure student success
• Personal computing applications – specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional), as well as database management systems
• Ability to attend recruitment and retention events
• Ability to attend commencement ceremonies and other events to support students that may occur on weekends or evenings
• Ability to work flexible hours. This may include working over 40 hours a week during high volume times and less during others.  Will include occasional weekends and evenings

Physical/Mental Demands: 

• Maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students and donors
• Adapt to a variable work schedule; including occasional evenings and weekends as needed. This may include working more than 40 hours a week during high volume times, and less in low volumn
• Interact with employees and/or students, past employees and/or students, members of the general public, and others who express opinions or may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• Frequently move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
• Engage in multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
• Routinely traveling and sitting for extended distances via air travel and/or driving a college vehicle
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Education and Experience Requirements:

Minimum Qualifications:

• Bachelor’s degree in student services, psychology, counseling, social sciences, marketing, or related field of student from a regionally accredited institution
• One-year experience in advising, coaching, recruiting, or mentoring in secondary or post-secondary educational environments (or similar experience)
• Valid Driver’s License and driving record that provides the ability to be insured by the College’s insurance provider

Preferred Qualifications:

• Master’s degree in student services, counseling, social sciences, marketing or related field of study from a regionally accredited institution
• Two years’ experience in advising, coaching, recruiting, or mentoring in secondary or post-secondary educational environments (or similar experience)
• Bilingual in English and Spanish

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an equal opportunity and affirmative action educational institution and does not discriminate on the basis of race, color, national origin, sex, age, religion, genetic information, political affiliation, disability, veteran status or sexual orientation in admission or access to, or treatment or employment in, its educational programs or activities.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources