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Stateside Hotel Housekeeping & Laundry Manager

Jay Peak Resort
On-site

FULL-TIME | YEAR-ROUND POSITION AVAILABLE

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.

SUMMARY

Responsible for overseeing resort laundry operations, managing both the Stateside and Hotel Jay laundry facilities. Responsible for directing all activities for all Stateside Hotel Housekeeping department in a manner that will ensure all lodging guests are provided a clean, attractive, secure place to stay with friendly, attentive service. Overall responsibilities included the appearance and cleanliness of all hotel operations lodging and common areas.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Provides the leadership, monitoring and evaluations necessary to ensure Jay Peak cleanliness brand standards. are followed and that each and every type of accommodation used by a guest is cleaned and inspected prior to being inhabited.
• Recruits, interviews, hires, orients and trains new attendants, as well as update the training of existing staff members. Conducts evaluations of staff members as needed & provides ongoing training regarding the practice of safe work habits.
• Prepares and monitors work schedules for Stateside Hotel housekeeping and all laundry operations, monitors daily labor standards & budget calculations to ensure housekeeping standards are met and labor budgets are on target.
• Takes regular monthly inventories of linen, cleaning chemicals, small wares and other supplies as needed.
• Prepares requisitions, housekeeping supplies to meet the needs of the business. Ensures that budgeted expense goals are met though proper usage and control of those items.
• Maintains staff timecards and uniform maintenance agreements.
• Develops and maintains positive working relationships with other departments to reach common goals; listens and responds appropriately to the concerns of other employees.
• Speaks with others using clear and professional language; prepares and review written documents accurately and completely.
• Operate and monitor washing and drying machinery & inspect linen and terry for damage.
• Maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and securely stored & observes all security and safety regulations.
• Cleans rooms and assists in laundry when occupancy of units does not provide sufficient hours, or when the required numbers of attendants are not available to do those jobs.
• Inspects and evaluates physical condition of establishment. Inspect personally or with the assistance of inspectors/supervisors all vacant and clean rooms on a regular basis.
• Reports room maintenance problems by completing work orders and follows up on all maintenance work in rooms to ensure any post-maintenance cleaning is addressed.
• Maintains laundry equipment through routine inspection & completing work orders when equipment failures arise.
• Ensure timely pick-up and delivery of laundry items for each department, to include the Hotel Jay, Tram Haus Lodge, Condominiums, Spa and Water Park.
• Participates in the Manager on Duty Program as assigned.
• Inspects supply and storerooms to ensure that the premises and equipment are clean and in order, and that sufficient inventory and supplies are on hand to ensure sufficient service.
• Establishes controls to guard against waste and theft of supplies.
• Follow all company safety and security policies & procedures; report any safety hazards, accidents or injuries and complete safety training and certifications.
• Provides periodic feedback, regarding communication, operations, training & goals of the department for evaluation.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.

SPECIAL QUALIFICATIONS/REQUIREMENTS

  • Must hold a valid State of VT driver's license and be eligible for enrollment as a driver on Jay Peak Resort's Commercial Automobile Policy.
  • Ability to provide excellent customer service to our guests.
  • Ability to handle more than one task, simultaneously in a calm manner.

SUPERVISORY RESPONSIBILITIES

Manages 2 subordinate supervisors who supervise a total of 40 employees in Stateside Hotel and Laundry Operations. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certification from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Internet software; Microsoft Excel Spreadsheet software, Maestro and Microsoft Word Processing software

CERTIFICATES, LICENSES, REGISTRATIONS
Must hold a valid State of Vermont Driver's License and be eligible for enrollment as a driver on Jay Peak Resort's Commercial Automobile policy.

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

  • Competitive Wages commensurate on work experience.
  • Paid Vacation & Sick Time
  • Paid Maternity & Parental Leave
  • Medical, Dental, Vision, Life & Disability Insurances
  • 401k program eligibility with employer match after a year of employment with 1,000 hours of service
  • Remote work and/or flexible schedules (depending on position)
  • FREE or deeply discounted season passes for you and your dependents
  • Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
  • Seasonal employee parties
  • Regular free employee breakfasts/lunches, family events, and parties
  • For a full listing of employee perks both on and off-property, click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.

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