Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Assist with the leadership and daily operations of the Season Pass and Ticket Office and Lost and Found, while focusing on the guest experience, training, and sales. Oversees and provides guidance to Supervisors, and Sales agents. The Assistant Manager is responsible for all job duties of the Manager on the Managers days off and in their absence.

Applicants must be 18 years of age.

A Great Job and Benefits to Match:

• Most jobs start at $20/hour
• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Olympic Valley and Alpine
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following (other duties may be assigned):

• Manages the daily activities of supervisors, and sales agents to ensure team is on track with tasks, goals, and procedures.
• Provide customers with quality customer service in a friendly and positive manner.
• Work with supervisors to identify ways to ensure operations are more efficient and effective.
• Identify areas of improvement and associated resources needed.
• Develop plans to implement the improvements.
• Oversee implementations as needed.
• Work with the management team to ensure budget targets for labor, expenses, and incentives are tracked and monitored on a weekly basis.
• Assist in ensuring proper controls are in place to ensure accuracy and reduce the opportunity for fraud.
• Work in conjunction with other lines of businesses to support operational needs.
• Work with the Management Team to analyze current operations to identify sales growth and expense reduction opportunities.
• Work with the Manager/Director in the creation, implementation, and maintenance of policies, procedures, and training to increase guest service standards and to ensure accuracy, accountability, and security for all operations.
• Assist in the organization and day-to-day day operations in the Lost and Found.
• Preform daily open/close procedures according to company policy and expected business levels.
• Responsible for ensuring breaks and lunch breaks are provided to all employees and supervisors.
• Support all corporate visions, goals and objectives.
• Attend and participate in regular meetings with the supervisor team.
• Conduct daily morning meetings with the pass & ticket team covering resort information, promotions, and sales incentives and other trends, potential shortfalls, and opportunities.
• Assist in managing a team of 50-60 employees.
• Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Actively involve in product testing and implementation.
• Assist with payroll, timekeeping, and scheduling.
• Handle guest escalations to ensure appropriate resolutions. Including and not limited to billing and cancellation policy disputes.
• Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
• Enforce safety standards in accordance with company policies and procedures.

Competencies and Job Requirements:

Required:

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others.
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Teams)
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Capable of independently navigating complex situations while effectively utilizing available tools and resources.

Education and Experience:

Required:

• High School Diploma or GED
• Three years related experience and/or training in resort management, guest service, RTP, call center; or equivalent combination of education and experience.
• Three years related management experience; or equivalent combination of education and experience.
• Four years supervisory experience minimum
• Three years RTP experience or related software

Preferred:

• Bachelor’s Degree

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 80% or more of a normal 8-hour work shift. Must be capable of occasionally carrying, lifting, pushing, or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: Basic hand tools.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.