Games Attendant

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Games Attendants are responsible for providing guests with a fun and exciting experience when they are playing games at various locations throughout the park. The key to being a great Games Attendant is always smiling and being interactive/proactive with guests. Games Attendants must be friendly, full of energy, great at communication, and super outgoing!

This position will include taking payments, issuing prizes, and helping guests to ensure that everyone has a positive experience when visiting the park.

We are currently looking for a:

Games Attendant

Roles & Responsibilities:

Roles & Responsibilities:

• Convey a fun and positive attitude that creates an inviting atmosphere for guests
• Initiate conversations with guests as they pass by and encourage them to play
• Provide clear and accurate explanations of game rules to players, as needed
• Utilize Point of Sale (POS) equipment to accurately record financial transactions
• Monitor game prizes and call your coordinator if running low
• Provide encouragement to players but never assist them with winning
• Maintain assigned game area in a neat, organized, and clean manner
• Keep daily record of games played and number of guests playing
• Report any game malfunctions to your coordinator or retail manager
• Promptly escalate any maintenance issues, safety hazards, or emergencies to your coordinator or retail manager
• Protect guest belongings; turn in lost and found items immediately
• Assist with deliveries, as needed
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position
• Previous work experience is not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 14 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, potentially including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and increase satisfaction
• Basic math skills are a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to climb or descend stairs for some game facilities

• Ability to carry, push, pull, lift, and hold objects weighing 10 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to see differences between colors and brightness
• Ability to see details of objects that are more than a few feet away

Working Conditions:

• This role is based in both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to loud noise levels, flashing lights, and heavily populated environments
• Some exposure to dust and cleaning chemicals
• Subject to frequent interruptions and requests that may require reprioritization of activities

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story land employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits: