Front Desk Supervisor

Jay Peak Resort


This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.

The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet/Bellman and Concierge employees by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

  • Directs and assists with training of the front desk staff.
  • Is able to follow all duties of a front desk agent, which include the ability to problem solve for guests, maintenance or housekeeping issues.
  • Establishes a thorough understanding of hotel equipment and software used at the front desk.
  • Provides excellent customer service that goes above and beyond expectations, always maintains a professional presentation, is dressed in proper uniform attire and maintains a groomed appearance.
  • Communicates with other supervisors on a daily basis regarding any issues, problems or concerns.
  • Assists with weekly schedule followed by ensuring proper coverage and maintaining hours based on budget.
  • Completes all daily front desk reports including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double checking the audit.
  • Ensures and maintains a clean and safe environment.
  • Ensures the company’s personnel policies are followed.


  • Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
  • Must demonstrate proper phone etiquette skills at all times. Ability to lead and direct employees during high volume business periods.
  • Ability to work evenings, nights, holidays and weekends is required.


We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.


  • Wage starting at $18.23 per hour
  • Paid Vacation & Sick Time
  • Paid Maternity & Parental Leave
  • Medical, Dental, Vision, Life & Disability Insurances
  • 401k program with employer match after 9 months of employment
  • Remote work and/or flexible schedules (depending on position)
  • FREE or deeply discounted season passes for you and your dependents
  • Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
  • Seasonal employee parties
  • Regular free employee breakfasts/lunches, family events, and parties
  • For a full listing of employee perks both on and off-property, click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.