Director of Branch Operations

Key Responsibilities:

Leadership and Branch Oversight

• Supervise and guide branch managers, ensuring consistent operational performance and adherence to credit union goals and standards.


• Conduct regular branch visits to assess operations, resolve issues, and provide coaching and support to branch managers.


• Conduct 1:1 meetings and in-branch observations on branch managers to assess performance and identify opportunities for coaching and development. Leverage these interactions to build trust, foster open communication and gain a deeper understanding of strengths and areas for growth.

Operational Strategy Development

• Identify areas of operational improvements and efficiencies across multiple branches and implement solutions.


• Recognize areas of risk exposure and develop strategies to mitigate.


• Ensure compliance with internal policies and procedures to maintain standardization through the branch system, minimizing risk.

Performance Monitoring and Reporting

• Monitor branch performance in the following key areas: loan growth, deposit growth, and transactional trends.


• Identify and coach on behaviors that result in branches meeting expected goals.


• Collaborate with the MX Analyst to monitor NPS and other member satisfaction metrics. Jointly develop, implement and execute plans to improve member satisfaction across multiple branches.

Staff Development and Training

• Support the recruitment, development, and retention of branch managers and staff.


• Ensure management and staff are provided training to enhance leadership, operational and compliance related skills.


• Promote job growth and development of management and staff in effort to build a bench for the branches, identifying high-performing employees for succession planning purposes.

ADDITIONAL JOB FUNCTIONS:

• Strategically implements credit union goals and objectives consistent with Credit Union 1’s mission and core values. Responsible for maintaining quality service and controlling costs.


• Analyze and assess branch operations, security, growth, and services, ensuring the VP of Member Experience is informed in a timely manner so proper action is taken.


• Organize and coordinate branch staffing including scheduling, on-the-job training and evaluation to retain and motivate staff capable of meeting short and long term credit union goals and objectives. Maintains oversight of all corrective actions and ongoing Performance Management strategies for staff to ensure performance standards meet the expectations of the organization. 


• Promote membership growth including acquisition of new memberships and existing ones, loans and deposits, and achieving branch plan objectives.


• Manage a culture of strong security procedures within assigned district.


• Assume responsibility for all aspects of branch functions as needed.


• Travel to assigned branches is required on a monthly basis.


• Project a positive attitude with members and employees consistent with Credit Union 1’s mission and core values in order to maintain and contribute to a high level of member service.


• Adhere to the credit union’s dress code policy and enforces this policy throughout the branch.


• Community service is required of all management staff. While some may occur during work hours with the permission of the VP of Member Experience, some may also occur outside of normal working hours,. Community service is defined as serving on a non-profit board of directors, volunteer participation in fundraisers for social services and participation in other social services events. In addition, attendance at management mandated events will be required.


• Meet the current standards as established for the department or branch in the completion of all assigned duties.


• Responsible for the branches’ participation in every aspect of the Record Retention program. This includes the creation, identification, use, storage, and destruction in accordance with the policy.


• Performs other duties as assigned.

QUALIFICATIONS:

Must be high school graduate or equivalent, with some college-level course work in related areas desirable. Minimum of five years supervisory experience in a manager role, and five years of experience working in a financial institution. Previous supervisory experience in a multi-unit environment preferred.  Experience in evaluating consumer loan requests is desired.  Must possess a thorough understanding of regulatory requirements associated with negotiating financial instruments.  Must be able to handle member and employee matters in a professional, tactful and confidential manner.  Must have the ability to effectively supervise, motivate and lead multiple branch teams to consistently attain service and sales goals, and to comply with various organizational and regulatory requirements.  Must have sound judgment, excellent communication skills with members, all other credit union employees, executive management, and the public.  Must be able to negotiate, solve problems and make effective decisions both in person and remotely.  Must project a positive sales attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.  Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. 

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Credit Union 1 does not provide visa sponsorship.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.  

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.