Business Systems Manager - ReEmployeME Consortium - Multiple Vacancies

Department of Labor

Job Class Code: 0377
Grade: 28/Supervisory Services
Salary: $63,689.60-$90,438.40/Annually
Location: Statewide

Opening Date: December 13, 2024

Closing Date:  December 31, 2024

Does the prospect of managing projects in partnership with a diverse, multi-state team excite you?
Would you enjoy collaborating with colleagues committed to improving program performance and delivering quality services?
Are you seeking a position where the work you perform makes a critical difference in the lives of others?
If your answer is ‘yes’, then we want to talk to you about the possibility of joining our team!

We currently have two Business System Manager openings statewide in Maine with hybrid remote work possible, including at other agency locations. Per current state policy, only applicants who reside or plan to reside in Maine will be considered for this position. Statewide travel may be required to meet with team members, colleagues, and other partners. This position will oversee both in-office and remote-working staff located throughout the state.
The Bureau of Unemployment Compensation is responsible for administering the unemployment insurance program and is currently looking for individuals tojoin our ReEmployME application team. Maine is a member of the multi-state ReEmployUSA Consortium. The ReEmployME system is our main case management application used to determine employer tax liability, employer unemployment insurance tax rates, and employer contributions, as well as to determine eligibility for unemployment insurance and the distribution of benefits. 
The ideal candidate will have project management experience in (technical) projects. In addition to managing new projects, this position will also manage other maintenance and support tasks to ensure enhancements and fixes are implemented timely and according to a preset build schedule. Daily tasks will include directing vendor and bureau staff to define business requirements, protocols, and controls, addressing operational needs and resource priorities, assessing risk factors, and maintaining quality standards. Experience with the software development life cycle is a plus.
Additionally, this position provides managerial oversight of a multi- level training and application helpdesk team comprised of professional level staff.
If you are interested in this opportunity, be sure to apply!
 

Primary responsibilities include:  

• Directs others in operation planning, evaluation, and system project design activities in order to ensure current and new projects meet goals and objectives.
• Oversees development of business plans, quality controls, and complex documents in order to ensure proper delivery of program services and product deliverables.
• Develops project plans and identifies critical control points and preventive measures in order to establish critical limits, monitor procedures, and formulate corrective actions.
• Collects and evaluates pertinent data, including costs, related to projects and proposed legislation in order to develop reports and recommendations, summarize information, and document trends and results.
• Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, adjust plans, and implement organizational solutions.
• Oversees the development and integration of performance measures into business processes, and tests system improvements to administer and monitor system changes.
• Negotiates contracts and contract renewals and manages contracts and vendor performance issues to ensure adherence to service deliverables and authorize payment.
• Oversees management analysts in identifying, developing, and creating curriculum to [present to business users, consulting with multi-level teams in identifying training needs and development opportunities.
• Implements and complies with human resource laws, policies, procedures, and practices such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of department information security and confidentiality policies, and employee safety.

Skills or knowledge required:

• Knowledge of project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of quality assurance, risk assessment, and risk mitigation principles and methods.
• Knowledge of systems development life cycles used to plan, develop, implement, operate, and maintain information systems.
• Knowledge of organizational and business procedures, workflow, costs, protocols, policies, and functions.
• Knowledge of human resources, financial, and contracting practices and procedures.
• Knowledge of staff training and development techniques.
• Ability to develop evaluation and monitoring systems.
• Ability to communicate and influence the behavior and thinking of individuals.
• Ability to establish and maintain effective working relationships.
• Ability to assess, identify, and respond to employee training needs.
• Ability to write technical reports and documents.

Minimum qualifications:

An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans.  Experience must include at least two (2) years supervising teams and/or units.

Contact information:

Questions about this position should be directed to Kristi Burns - Kristi.J.Burns@Maine.gov

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application.  In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period.  Any experience that was not full-time employment should be identified as such. 

If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700.  Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME  04330 or faxed to 207-287-2018.  Be sure title of the job you are applying for is included.  Applications cannot be accepted after the posting closing date.  

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). 
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees. 

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.