Branch Manager

MFCP (Motion & Flow Control Products, Inc.) is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. We offer an expansive range of cutting-edge industrial systems and solutions designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond. 

Primary Duties:

• Hire and manage, coach, mentor, train, and support all direct reports, Territory Sales Managers, Inside Sales Associates, as well as oversee Parker Store and warehouse manager and staff.
• Manage all aspects of EBITDA performance to company requirements.
• Coordinate sales team to collaborate with Product Managers for technical support and specialty projects where needed.
• Manage margins and costs to achieve net profitability goals
• Provide user support and solutions for our ERP system (Prophet 21)
• Report business progress, identify needs and concerns to executive team and participate in executive meetings
• Develop and implement programs to meet customer requirements
• Assist in managing supplier relationships
• Ensure that the highest level of customer service and ethics are followed
• Train staff to provide customer support with technical product information and preparing thorough and accurate quotes, order acknowledgements, samples, and supporting sales literature
• Generate and maintain accurate required documentation, including quotations
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction
• Promote employee teamwork and motivation, including employee recognition
• Encourage positive thinking approaches to problem solving
• Conduct Annual performance reviews, maintain appropriate personnel records
• Address and resolve personnel issues
• Develop ideas that help MFCP improve customer service, systems and procedures
• Champion implementation of MFCP programs and policies
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Basic Requirements:

• Must be over the age of 21, as driving is required.
• Valid driver’s license and acceptable driving record, in accordance with company guidelines.
• Bachelor's degree or equivalent experience required
• Experience or education in business administration is desired
• Excellent written & oral communication and strong relationship building skills required
• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
• Solid computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus
• Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner whom can assimilate product knowledge and skills as they are presented
• Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus
• Maintain regular and punctual attendance.

Physical Demands and Work Environment:

• Job requires frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring and climbing ladders as needed.
• Work environment may vary including: warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential customers.
• The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions.
• Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions of the job.

Salary: 

Commensurate with skills and experience.

Benefits: 

• Competitive salary
• Medical, Dental, Vision
• 401(k) Investment Plan
• Life Insurance
• Paid Holidays
• 2 Weeks Vacation/Sick Time
• Incetive Programs - Employee referral program

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.

The Fair Chance Act prohibits an employer from discriminating against anyone’s conviction history before a job offer has been made. Candidates are subject to pre-employment criminal background, drug screen and possible DMV record review and along with reference checks. This Employer Participates in E-Verify.